Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi guys
I have been charged £9.99 twice (on 27 July and 27 August). I have 2 accounts (username mattology and mattoakman) for some reason, but both of them say I am only using Spotify Free. I did take up the Premium trial in June but cancelled it before the end of the 30 day trial as I wasnt using it.
Please can someone tell me how I can get the £19.98 refunded and more importantly, stop being charged going forward
Thanks a lot
Matt
Solved! Go to Solution.