App wont go premium

[Nztami]

I was given a free spotify premium account as part of a.package deal with spark. However, despite following the prompts correct asfar as I can tell, app refuses to go premium and only allows the free account, meaning ads and limited connectivity. Spark cannot fix this at their end despite repeated attempts reset it. Thier suggestion is to delete this account and start again. My account will not allow me to change subscription because it says spark is paying for premium and to contact them. I am now stuck in an infinite loop of no premium spotify and no way to change it. Additionally if I try to use the spotify website in the computer, I can only work for a few minutes bfore getting fake virus warnings which stop me from making progress. This happened using firefox and chrome. PLEASE HELP!

[AndyJoel · Accepted solution]

Hi @Nztami!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.

All the best.

[spiderdud3]

Hey, this happened to me too and just delete and redownload the app and login again