Being charged, don't have account.

[ahbrown42]

Hello.

I'm being charged on a monthly basis but I don't have a premium account. I have tried every option to log in and there is nothing. I tried entering all my email addresses into the "forgot password" but there is nothing. Yet somehow Spotify is deducting money from my credit card. I want this stopped immediately but there is no corporation to contact.

Aaron

[Mattosaurus]

Hey there Aaron!

If you feel you're elgible for a refund, please use the below recourses to contact the team directly. 


Contact Spotify (via Email): https://support.spotify.com/contact-spotify-support/?contact
-or if you're a social butterfly-


Facebook: https://www.facebook.com/SpotifyCares-227973660732160/


Twitter: https://twitter.com/spotifycares - Send a DM 


Important Note if you're emailing:
If you get an automated reply email telling you to check the Community, send a reply to that email so you're in queue for an agent to see. 


Cheers!
Matt