Billing

[Ardluca]

Pop up message shows problems with billing info but on bank statement already shows 2 different charges.

[Algee]

Hi there,

That sounds weird. You can get in touch with Spotify through their Contact form, so they can check it out for you.

[marlonsphere]

Hey, @Ardluca. Thanks for coming to the Spotify Community. I'm sure we can help figure out what's happened here. 

First of all, did those payments come out of your account on the same day? If so you probably just hit the upgrade button more than once (and both payments were credited to your account). You can double check this by going to your Subscription Page and confirming your next payment date is more than 1 month away.

You may also want to check the support site article on this topic. If all of the above suggestions don't help, it would be better for you to contact Spotify directly, so they can take a look at the charges.

You can reach out to them here, on Twitter with the @SpotifyCares handle, or on their Facebook page.

Thanks,

marlonespi

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[Ardluca]

I have a fam account and have had it for the last 6 months and this issue has never happened. The app notifies me that there is an error with the payment but the bank now shows 2 charges for this single month. I checked the account page and it shows the same as the app. How can I speak to someone in billing so we can sort this issue out?

Thanks for the quick response!!!

[Algee]

I think Spotify doesn't have a telephone support. But you can reach them out via email here https://support.spotify.com/contact-spotify-support