Can't activate Vodafone promotion

[AsierCP]

Hi,

I have a problem with my premium account. I will finish my premium subscription in 2 weeks but Vodafone give me 3 mounth free. To enjoy the offer, I have canceled my current subscription but I can't activate again with Vodafone. The error say me "your premium account is activated". What do I do?

Regards.
Thank you!

[Maxim]

Hey @AsierCP,

I'd recommend getting in touch with Spotify Support so that they can check out your account, and also Vodafone to ensure everything’s up and running smoothly from their end.

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/SpotifyCares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[AsierCP]

Hi,

Thanks you very much. I have just opened the support case to ask for help.

Regards!