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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9319 Views
  • 3 replies
  • 9 likes
  • Security
  • 9319 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484678 Views
  • 979 replies
  • 111 likes
  • Account
  • 484678 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211629 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211629 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121323 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121323 Views
  • 72 replies
  • 12 likes

ERROR EN FACTURACION

Cuando active spotyfy premium en Junio, habia una oferta de 3 meses por 9,95€, la active con esta oferta y sin embargo me habeis cobrado Junio, Julio y Agosto. A que se debe? Gracias Un saludo

  • Newbie
  • Cuando active spotyfy premium en Junio, habia una oferta de 3 meses por 9,95€, la active con esta oferta y sin embargo me habeis cobrado Junio, Julio y Agosto. A que se debe?  Gracias   ...
  • OviiiOne
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

music cut

Why did 3/4 of my music library get cut overnight? 

  • Newbie
  • Why did 3/4 of my music library get cut overnight? 
  • peakplaylists
  • Roadie
  • 403 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 403 Views
  • 1 replies
  • 0 likes

Solved!! Cancelled subscription - how do I get Spotify to delete my payment card data?

I just read Spotify's updated privacy policy and think it contains some shocking clauses that are unacceptable to me, particularly relating to sharing payment data with third parties in other countries. I've therefore cancelled my subscription. Howev...

  • Casual Listener
  • I just read Spotify's updated privacy policy and think it contains some shocking clauses that are unacceptable to me, particularly relating to sharing payment data with third parties in other countri...
  • buttercupfly33
  • Newbie
  • 3204 Views
  • 8 replies
  • 3 likes
  • Account
    Subscription
  • 3204 Views
  • 8 replies
  • 3 likes

Spotify Thinks I'm in the Wrong Country

Hi thereI've already use my office server in the UK to register but I'm in Germany.now I cannot use the invitation to add to the premium family.any ideas or any solutions ?thank you

  • Visitor
  • Hi there I've already use my office server in the UK to register but I'm in Germany. now I cannot use the invitation to add to the premium family. any ideas or any solutions ? thank you
  • user-removed
  • Not applicable
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Change user name

Hello,Is it possible to change user name from the long version of the company name, to the shorter one that everyone is more familiar with?Thanks in advance.

  • Casual Listener
  • Hello, Is it possible to change user name from the long version of the company name, to the shorter one that everyone is more familiar with? Thanks in advance.
  • KatesHere
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • Account
  • 159 Views
  • 1 replies
  • 0 likes

Paid for premium, but why am I on free

I subscribed for 3 months. Start from July until September. please fix it

  • Casual Listener
  • I subscribed for 3 months. Start from July until September. please fix it 😞
  • user-removed
  • Not applicable
  • 338 Views
  • 4 replies
  • 0 likes
  • 338 Views
  • 4 replies
  • 0 likes

Cannot join Premium for Family

Hello, I signed up for a Spotify account yesterday and my sister, who has a subscription to Spotify's premium for family, sent me a link so I can join.However, after many attempts I still cannot join, I keep getting the same message: " We cannot join...

  • Visitor
  • Hello, I signed up for a Spotify account yesterday and my sister, who has a subscription to Spotify's premium for family, sent me a link so I can join. However, after many attempts I still cannot ...
  • user-removed
  • Not applicable
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Payment

Hi! i already paid my premium account (and twice, that's what my credit card shows), anyway, my app says I'm still in a free account. What can I do?

  • Newbie
  • Hi! i already paid my premium account (and twice, that's what my credit card shows), anyway, my app says I'm still in a free account. What can I do?
  • KatesHere
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Can't activate Vodafone promotion

Hi,I have a problem with my premium account. I will finish my premium subscription in 2 weeks but Vodafone give me 3 mounth free. To enjoy the offer, I have canceled my current subscription but I can't activate again with Vodafone. The error say me "...

  • Casual Listener
  • Hi, I have a problem with my premium account. I will finish my premium subscription in 2 weeks but Vodafone give me 3 mounth free. To enjoy the offer, I have canceled my current subscription but I...
  • AsierCP
  • Casual Listener
  • 321 Views
  • 2 replies
  • 0 likes
  • 321 Views
  • 2 replies
  • 0 likes

Technical Support

I have 3 iPhone 6's and each has a Spotify subscription. When I settjem up I had no idea what I was doing and mistakenly set them up under 1 profile. Now when 1 device is listening it kicks the orher off. I have tried my Mobile Company for support to...

  • Casual Listener
  • I have 3 iPhone 6's and each has a Spotify subscription. When I settjem up I had no idea what I was doing and mistakenly set them up under 1 profile. Now when 1 device is listening it kicks the orher...
  • Maxim
  • Spotify Star
  • 341 Views
  • 3 replies
  • 0 likes
  • 341 Views
  • 3 replies
  • 0 likes

Unlinking spotify from facebook

I need to delete my facebook. But every time I log in to spotify my facebook appears agein. What can I do to prevent this?

  • Newbie
  • I need to delete my facebook. But every time I log in to spotify my facebook appears agein. What can I do to prevent this?
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
  • 155 Views
  • 1 replies
  • 0 likes

Edit profil change country

Hello, I need to change the country on my profile because it does not accept my blue card from my homeland. When I go to " edit my profile " I have only the choice of the country where I am registering . How can I do ? Thank you very much

  • Casual Listener
  • Hello, I need to change the country on my profile because it does not accept my blue card from my homeland. When I go to " edit my profile " I have only the choice of the country where I am registeri...
  • mackie399
  • Casual Listener
  • 263 Views
  • 4 replies
  • 0 likes
  • 263 Views
  • 4 replies
  • 0 likes

Solved!! Password no longer works after upgrade to Spotify Family

Yesterday I upgraded to a Family subscription and today I can no longer log into my account. I get past the login screen but after a few seconds I'm thrown out with the message that my credentials are wrong. Luckily I was able to log in using Faceboo...

  • Newbie
  • Yesterday I upgraded to a Family subscription and today I can no longer log into my account. I get past the login screen but after a few seconds I'm thrown out with the message that my credentials ar...
  • Maxim
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 290 Views
  • 1 replies
  • 0 likes

Solved!! Cancelling Premium subscription

Hello,Sorry if this has been asked before but I couldn't seem to find an answer. If I cancel my premium subscription, will I still get it until the next scheduled renewal date? Or do I have to cancel it the day before it's set to renew? For example, ...

  • Newbie
  • Hello, Sorry if this has been asked before but I couldn't seem to find an answer. If I cancel my premium subscription, will I still get it until the next scheduled renewal date? Or do I have to canc...
  • Maxim
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Wrong payment

Even though i cancel my premium, you charge money from my credit card. I want to get back it

  • Visitor
  • Even though i cancel my premium, you charge money from my credit card. I want to get back it
  • Maxim
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Ending my subscription

Dear spotifyIt seems like I can't get through to you through phone, nor email.You have given me five days to pay for my premium subscription. Sadly I don't have the money before the 31. of august. Can you please let my subscription alone till then? I...

  • Newbie
  • Dear spotify It seems like I can't get through to you through phone, nor email. You have given me five days to pay for my premium subscription. Sadly I don't have the money before the 31. of august...
  • Maxim
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 147 Views
  • 1 replies
  • 0 likes

Solved!! Terms and Conditions and Privacy Policy

I signed up for Spotify 30 day free trial. I will be totally happy to pay after the 30 days however, when I log in I get an "Updated Terms" window. It states "We have revised our Terms and Conditions of Use and Privacy Policy." and to accept the new ...

  • Casual Listener
  • I signed up for Spotify 30 day free trial. I will be totally happy to pay after the 30 days however, when I log in I get an "Updated Terms" window. It states "We have revised our Terms and Conditions...
  • Mooeybalooey
  • Casual Listener
  • 771 Views
  • 2 replies
  • 0 likes
  • 771 Views
  • 2 replies
  • 0 likes

Solved!! Being charged twice...

I'm getting charged both $9.99 and $14.99 (Family) for my subscription...how do I 'undo' this?

  • Visitor
  • I'm getting charged both $9.99 and $14.99 (Family) for my subscription...how do I 'undo' this?
  • Ivenish
  • Casual Listener
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Accidentally hit unlink Facebook

Now cant log in with Facebook anymore, Spotify gives error code 3, or tells that my Facebook doest't have a link with Spotify. Any solution? I have an old Free-account with email, but my Premium is created with Facebook account. Now I can't access it...

  • Casual Listener
  • Now cant log in with Facebook anymore, Spotify gives error code 3, or tells that my Facebook doest't have a link with Spotify. Any solution?    I have an old Free-account with email, but ...
  • Ketinha
  • Casual Listener
  • 189 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 189 Views
  • 1 replies
  • 0 likes