Can't login, email already in use but, can't reset the password

[Davyy03]

Country

Italy

Device

dekstop, chrome web browser

Operating System

Windows 10

My Question or Issue

A few months ago Ii tried to install spotify with dekstop installer, but I had a problem with the firewall of the antivirus, i tried to turn it off and loggin, but it keeps saying that the firewall is on. I kept trying to log in but, it seems that my account is blocked.

Today I tried to use the web version, and i still can't log in. When I enter my e-mail there's a text that say "This email is already connected to an account" and when I try to reset the password the text say "The username or email you provided is not associated with an active Spotify account."
This is controversial, I think you blocked my account because i did too many attempts when I had the problem with firewall.

Could you please give me a help, it'll be very grateful, the email associated with the account is: **bleep** 

[Billy-J]

Hey @Davyy03, thanks for reaching out to the Community!

In this case, I'd recommend checking out this support article > Old email address? section for the next steps you can take.

Hope this helps! 

[ProGamer2009]

Same problem here. Can't login and can't reset password either. Email address is active and valid. Spotify claims that the email address is either wrong (when trying to login), unknown (when trying to reset password) or already used (when trying to register). No second email address available, also I don't want to lose all my playlists and subscriptions when creating a new account.

Please, reactivate my account!!

Thanks, ProGamer

[Jeremy]

Hey there @ProGamer2009,

Thank you for your post in this thread. We're sorry to hear about this. We're happy to help.

Can you let us know if this occurs on one specific device or multiple devices?

If you remember your username, can you try to log in with that and see what happens?

We'll keep an eye out for your reply.

Cheers!

[ProGamer2009]

Hello,
it happens with multiple devices (Android, PC). Username login doesn't work, same error as with email address login. Still stuck.

ProGamer

[Jeremy]

Hey again @ProGamer2009,

Thank you for confirming.

In this case we suggest that you contact our Customer Support so they can have a closer look at what's going on directly on your account.

If you have any questions we're always one reply away.

Cheers!

[Hazel05]

I'm also experiencing the same error. When I come to login it says my email or password s incorrect, so I click "forgot password" but then it says that an account with that email does not exist. So I go to sign up with that email but it says that their is already a Spotify account linked with that email??

[Vasil]

Hey @Hazel05,

Thanks for reaching out! This seems like an account issue of some sorts.
In which case we'd suggest directly contacting our support team via this page 🙂
They can check the status of your account and provide you with all the information you need.

Let us know how it goes & if there's anything else we can do for you in the meantime.
Cheers!

[Bryan3162]

Hello, there is an issue where when I try to log in spotify using email address, it says that the password is wrong. When I tried to reset my password, it said that the email address is NOT LINKED to a spotify account. However, when I tried to sign up a account using the same email, it said that the address is already LINKED to an existing account.

Any idea how can I fix this issue? Because I've been using that email to use spotify for a while and this issue suddenly happened, I'm not sure what can I do to allow me to re-log in my spotify account.

[tidewater]

Premium, US, Android

Thanks to the price increase it seems that Spotify deleted my Duo partner from my main account.  Now he tries to login and it says his password is wrong AND that his account does not exist - it loops between those two things.  I need someone to get us into his account (you can't even ask for support without an account).  Nothing works. 

Again, we tried all the steps in the accounts page.  It both tells him he can't update his password because the account doesn't exist AND that the password is incorrect. 

I want my money back for Duo.

[#11]

I t says my email-address is already taken even its mine.

[lllooouuuiii]

In this situation, I am encountering an issue with my Spotify account. I created my Spotify account a long time ago, and I recently decided to change my password but realized I forgot it. Now, I can't update my password.

When I went to Spotify's password reset page, it required me to input the email associated with my Spotify account to reset the password. However, the email address linked to my Spotify account is non-existent. I have no idea how this happened, as I have never owned such an email address like that.

Since it wasn't working, I tried entering the same email address shown on my Spotify account, but the system responded that no such email exists. Could you help me reset my password and email?