Login failed on mobile

[Franziskanermoench]

Hi, I'm having a similar problem. spotify used to run well on my mobile, but then it started to behave in a weird way, like not playing my downloads any more and showing a different user name than mine, so I reinstalled the application. Now it won't open any more, saying "Irgendetwas ist schiefgelaufen. Plesse try again later" for weeks, while it is possible to log in via Firefox (browser).

What can I do? I already deleted the whole thing and drei stalled it several times, rebooted my device, started a new account and even asked a friend to type in HER name+password. Nothing helped!

[Eni]

Hey there @Franziskanermönch, 

Thanks for getting in touch about this and welcome to the Community! 

Based on what you mentioned ("not playing my downloads any more and showing a different user name than mine") it's possible that you logged in to a different account. To check if you have more than one account on Spotify make sure to follow these steps. 

On another note, you mentioned that you've already reinstalled the app, but would you mind going through the steps of a clean reinstall, as it's more thorough than a normal one?

If this doesn't do the trick, could you send us a screenshot of the error message you're getting? You can attach it to your next response by using the Insert image option in the post editor. Make sure not to send any private info.

Lastly, sending us the exact make/model, operating system and Spotify version of your phone would come in handy. 

Keep us posted.