Can't set my device password!

[11125453684]

Hello,

i have a really strange problem. When I try to set my device password after i receive the e-mail: I get the error message saying "Das Kennwort konnte nicht festgelegt werden" which means "The password couldn't be set". I tried all types of passwords, but it didn't work in any way. What shall I do? because I want to use Spotify on my TV.

Thanks a lot

[KatesHere]

Hello and welcome to the community!

There has been an issue with device passwords recently, so sorry for the inconvinience!

Here are some helpful threads here in the community that can help you in the meantime:

• https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Set-Device-Password/td-p/1120473
• https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Cannot-Create-Device-Password/td-p/...

However, in some cases, if you have signed up for Spotify using FB credentials and a device asks you for a password, you don't actually have to set up one. Just log in on the device by enterring your numeric username and Facebook password in the username and password fields.

Every account created with Facebook has a unique numeric username.

To find your numeric password:

1. Log into your Spotify account here
2. Check under Account Overview > Profile
3. Your numeric username is shown under Username

Hope this helped you!

K

[RW15]

I'm having a similar issue. What if you cannot log into your account?

[KatesHere]

Hey @RW15 , and welcome as well in the community! 🙂
You mean you can't log in Spotify? Can you give a bit more info please?
K

[RW15]

[KatesHere]

Can you try using the email you registered with instead of just the username?
K

[RW15]

I've tried both :<(. As a test i've created another account and can login but I can't register using my previous screen name or email account.

[KatesHere]

You don't happen to have registered throgh FB for the first one, eh?

K

[RW15]

Hi Kate. No I registered using my email. No fb account.

[KatesHere]

And have you used the contact form?

[RW15]

Several times and no response from the Support Team. 

[KatesHere]

Okay, if you have gotten an automated email reply directing you back here, please reply back to it even though it's a no-reply, instead of opening multiple cases. It works!

K

[sylvainb38]

Hello,

I have the same issue with my device a Philips Streamnium since yesterday.

Hope that will be solved quickly.

[sylvainb38]

HI, I cannot set the device password, i have always this screen (see attachement in french) "an error occurred during creation password." Thanks four you help

[KatesHere]

@sylvainb38 Hello and welcome!

Have you read the original reply to this thread? Have you tried any of the solutions proposed?

Hope this helped!
K

[11123985418]

I also originally registered using facebook and I'm having the same issue, but it's not acceptable that I would need to share my Facebook password with Spotify, that would be a serious security issue. The oauth login workflow used everywhere else is in place for a reason, you can't just ask arbitrary credentials from people!

[1170936931]

same issue here. Is there a Spotify problem with passwords?