Cant change my country

[Heliodoro_Martins]

Plan

Premium

Country

Swiss

Device

PC

Operating System

Windows 11

My Question or Issue

I need to change my country but i cant, i already put my swiss debit card and still in my origin country not my new country 

[MuichiroAndYoichiro]

Hello @Heliodoro_Martins

What do you mean? Did you move to a new country? Or did it just move you some were you did not mark there as where you live? So please tell us more, I would love to help you... But we do not have enough details to help sorry

[Heliodoro_Martins]

Move to other country for the past 2 year

[MuichiroAndYoichiro]

Oh... How long has it been doing this?

[Heliodoro_Martins]

The problem here is,

the account isn’t recognizing the country, because my wife didn’t have any problem changing the country 

[MuichiroAndYoichiro]

Oh ummm ok... Have you tried to reach out to anyone? I mean through the spotify customer service?

[MihailY]

Hey @Heliodoro_Martins,

Thanks for reaching out. @MuichiroAndYoichiro, appreciate your help here!

Please note that any changes to your country settings while on a recurring Premium subscription won't be reflected in your account until the first charge is taken from your new payment method. You can check the exact date on your account page and find more info about the process here.

We hope this helps! Let us know if you have any other questions.