Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 143741 Views
  • 165 replies
  • 12 likes
  • Account
    Free
  • 143741 Views
  • 165 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10208 Views
  • 3 replies
  • 9 likes
  • Security
  • 10208 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 501674 Views
  • 985 replies
  • 112 likes
  • Account
  • 501674 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 123519 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123519 Views
  • 74 replies
  • 12 likes

My wife can't log in to her duo account

When she tries to change her password it says her account doesn't exist. When she tries to create an account it says the account already exists. Both things can't be true at the same time.

  • Visitor
  • When she tries to change her password it says her account doesn't exist. When she tries to create an account it says the account already exists. Both things can't be true at the same time.
  • Luan
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

I have lost my username

I lost my copy of my username (not my display name, the assigned username.) I would like to know my username, but I can't find it anywhere in my account information. How do I find out what my username is?

  • Visitor
  • I lost my copy of my username (not my display name, the assigned username.) I would like to know my username, but I can't find it anywhere in my account information. How do I find out what my use...
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Problem with account location for Duo

Hi Community,I recently started a Duo subscription with my wife, and we live together in Sweden. However, when we tried to confirm our address, we noticed a strange issue: my country is set to Italy (I am Italian, but haven't lived there for 13 years...

  • Casual Listener
  • Hi Community, I recently started a Duo subscription with my wife, and we live together in Sweden. However, when we tried to confirm our address, we noticed a strange issue: my country is set to Ital...
  • daber87
  • Casual Listener
  • 322 Views
  • 4 replies
  • 0 likes
  • Account
  • 322 Views
  • 4 replies
  • 0 likes

Login

Bonjour,J'ai un compte Spotify, mais aujourd'**bleep** quand j'ai essayé de me connecter cela n'a pas marché. J'ai été dans connexion, ai renseigné mon e-mail et mon mot de passe mais cela n'était pas le bon mot de passe... J'ai donc voulu réinitiali...

  • Visitor
  • Bonjour, J'ai un compte Spotify, mais aujourd'**bleep** quand j'ai essayé de me connecter cela n'a pas marché. J'ai été dans connexion, ai renseigné mon e-mail et mon mot de passe mais cela n'était ...
  • Luan
  • Spotify Star
  • 417 Views
  • 1 replies
  • 0 likes
  • Login
  • 417 Views
  • 1 replies
  • 0 likes

I paid for premium but it did not reflect.

I paid for premium account today and got a confirmation message from my bank that the payment went through to spotify but I still have no premium features. I only has one account so there is no chance of being logged into the wrong account. I would l...

  • Visitor
  • I paid for premium account today and got a confirmation message from my bank that the payment went through to spotify but I still have no premium features. I only has one account so there is no chanc...
  • scamwizard
  • Visitor
  • 363 Views
  • 2 replies
  • 0 likes
  • Premium
  • 363 Views
  • 2 replies
  • 0 likes

Superuser Contribution Logged into someone else's account

Please help. I was locked out of my Spotify for unknown reasons (my password, which is the only one I've ever used, suddenly stopped working) and when I followed the password reset link to set a new one, it changed the password and logged me into an ...

  • Visitor
  • Please help. I was locked out of my Spotify for unknown reasons (my password, which is the only one I've ever used, suddenly stopped working) and when I followed the password reset link to set a new ...
  • Joan
  • Moderator
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 176 Views
  • 1 replies
  • 0 likes

Publicity on podcasts

I’m receiving spotify publicity when I’m listening podcasts on my premium account. The reproduction of the podcasts stops, starts a publicity gap and then I’m back to the podcast I was listening to. In more than 2 years it never happened before but l...

  • Visitor
  • I’m receiving spotify publicity when I’m listening podcasts on my premium account. The reproduction of the podcasts stops, starts a publicity gap and then I’m back to the podcast I was listening to. ...
  • jseigar
  • Visitor
  • 357 Views
  • 4 replies
  • 1 likes
  • 357 Views
  • 4 replies
  • 1 likes

Why has my credit card been charged twice for spotify premium $18.99, on the same day?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 2758 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 2758 Views
  • 1 replies
  • 0 likes

How to claim profile when using a distribution service

So I’m using this free distribution service called amuse for my music it automatically made me a Spotify I just want to claim it I tried but it said I need i website this profile is really me amuse just made it for me I just want to claim it please h...

CE44BE90-76B9-43FE-ABD2-13C5A663072A.png
  • Casual Listener
  •    So I’m using this free distribution service called amuse for my music it automatically made me a Spotify I just want to claim it I tried but it said I need i website this profile is rea...
  • somebodyfromspace
  • Visitor
  • 5352 Views
  • 4 replies
  • 0 likes
  • Account
  • 5352 Views
  • 4 replies
  • 0 likes

Spotify gift card - can it be used for additional audiobook time?

Hello! I was given a gift card, but when I try to redeem it I am not able to because I already have the Premium family membership. Is it possible to use the gift card to add time to the audiobook listening per month? I frequently listen to more than ...

  • Visitor
  • Hello! I was given a gift card, but when I try to redeem it I am not able to because I already have the Premium family membership. Is it possible to use the gift card to add time to the audiobook lis...
  • Luan
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • Other
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify prompts me to get premium to be able to cast to my Amazon devices

I used to be able to cast my Spotify music to my Echo devices (Show and Dot), individually or simultaneously, but now Spotify prompts me to get Premium to cast/listen to my devices. I can prompt Alexa to “play music on Spotify,” but I can’t cast musi...

  • Visitor
  • I used to be able to cast my Spotify music to my Echo devices (Show and Dot), individually or simultaneously, but now Spotify prompts me to get Premium to cast/listen to my devices. I can prompt ...
  • OscarDC
  • Moderator
  • 251 Views
  • 3 replies
  • 0 likes
  • 251 Views
  • 3 replies
  • 0 likes

Can't login on duo account?

My wife has upgraded to a duo account, but when i login on her username (email) i only get in on Spotify free. My guess is that somehow we got two different accounts on one email. I've tried to find the invite option in her app but either it's not on...

  • Visitor
  • My wife has upgraded to a duo account, but when i login on her username (email) i only get in on Spotify free. My guess is that somehow we got two different accounts on one email. I've tried to find ...
  • user-removed
  • Not applicable
  • 1397 Views
  • 2 replies
  • 0 likes
  • 1397 Views
  • 2 replies
  • 0 likes

Cannot join my partners Duo plan - Locked out for 12 months?

My partner (who I’ve lived with for 2 years) has just upgraded to Duo and invited me to his plan. My account has been on the free membership for some time after being on a friends duo account previously when we lived together. When I try to accept th...

  • Casual Listener
  • My partner (who I’ve lived with for 2 years) has just upgraded to Duo and invited me to his plan. My account has been on the free membership for some time after being on a friends duo account previou...
  • Maxim
  • Spotify Star
  • 248 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 248 Views
  • 3 replies
  • 0 likes

Solved!! Spotify doesn't recognise my email address to log on, yet tells me it is already registered.

When I try to log into Spotify it tells me my email address is not associated with an active Spotify account. Yet when I try to register for Spotify it tells me my email address is already registered. And if I try to sign in through Facebook Safari t...

  • Casual Listener
  • When I try to log into Spotify it tells me my email address is not associated with an active Spotify account. Yet when I try to register for Spotify it tells me my email address is already registered...
  • alb2216
  • Casual Listener
  • 17315 Views
  • 3 replies
  • 0 likes
  • 17315 Views
  • 3 replies
  • 0 likes

Solved!! Why am I being charged $12.99 per month?

Why am I being charged $12.99 per month when a premium subscription is supposed to be $9.99 per month? https://www.spotify.com/us/starbucks/ Get 3 months of Spotify Premium for free when you sign up now through May 15th. Only $9.99/month afterwards.*...

  • Casual Listener
  •   Why am I being charged $12.99 per month when a premium subscription is supposed to be $9.99 per month?   https://www.spotify.com/us/starbucks/   Get 3 months of Spotify Premium ...
  • ronwills1965
  • Regular
  • 5754 Views
  • 8 replies
  • 0 likes
  • Subscription
  • 5754 Views
  • 8 replies
  • 0 likes

Is it possible to remove hackers plays

A while ago my spotify account was hacked and used in a different area, though it took me a while to figure out I did get rid of them quiet easy. But with the new Spotify 2017 thing I noticed a bunch of songs that I barely listened to and some that I...

  • Newbie
  • A while ago my spotify account was hacked and used in a different area, though it took me a while to figure out I did get rid of them quiet easy. But with the new Spotify 2017 thing I noticed a bunch...
  • a232112
  • Visitor
  • 726 Views
  • 2 replies
  • 0 likes
  • 726 Views
  • 2 replies
  • 0 likes

I need to remove the Plan manager from my plan

PlanPremiumCountryAustraliaDeviceMacbook Pro 2024Operating SystemiOS 15My Question or IssueI created the Spotify account with an email address to which I no longer have access. How do I delete the Plan manager and make it myself?

  • Casual Listener
  • Plan Premium Country Australia Device Macbook Pro 2024 Operating System iOS 15 My Question or Issue I created the Spotify account with an email address to which I no longer have access. How ...
  • Maxim
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 216 Views
  • 1 replies
  • 0 likes