Charged for premium service and never received service since 3/20/21. Need to be refunded 17 months.

[Justjme14]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

1.  

My Question or Issue

[Luan]

Hey, @Justjme14 
Welcome to Spotify Community and thanks for reaching out here!

The refund can only be done in some cases and you can find more information about the refund policy in this support article:

• Refund policy

You can contact the Spotify customer support team to get know if you're eligible to request a refund for your case. They usually reply within 24-48 hours by email, or you can also try a conversation by chat; tweet to @SpotifyCares on Twitter; or message Spotify Cares on Facebook.

Stay awesome!

If you have further questions or if you need anything else, let me know! I'd love to help!

Regards,
Luan