Crappy Customer Service

[jimrcools]

I recently enrolled in college and after being a premium subscriber for a little over a year I attempted to subscibe using the student discount. My credit card was charged the $4.99 yet Spotify said my student status was unable to be verified. 

I am now out the $4.99 and am without Spotify premium. I have followed all the support and FAQ steps only to be brushed off in the clearly automated responses below:

Hi there,

Thanks for getting in touch.

Here's what we got from you:
Spotify was unable to verify my student status yet I was still charged $4.99.  I submitted a ticket through this form and received this response blowing me off:



Spotify Case # 04404764: Subscription - Unable to subscribe - payment failed ref:_00DD0pxIW._50057165f0B:ref



Hi there,



Thanks for getting in touch.



Here's what we got from you:

I was given the error message that my payment failed yet I was charged $4.99.  I am now out that money and still have no Spotify subscription.  I have a screen cap of the error message and charge to my account.



If you have a question about Spotify, your first stop should be the Spotify Community http://community.spotify.com/ for support from other users. This is also a great place to read up on any company updates that might affect your service as well as posting your own ideas and feedback.



Then check out our Help pages http://support.spotify.com The FAQs contain solutions to the most common queries and guides on how to use Spotify's features.



You can also now follow or Tweet our Spotify Customer Service Team @Spotifycares for all things Spotify.



We're sure that these solutions will help you with your query. Remember that we'll keep you in the loop on any major service updates via our Twitter:

https://twitter.com/spotifystatus @Spotifystatus



Kind regards,

Spotify Customer Service Team





ref:_00DD0pxIW._50057165f0B:ref







I then contacted the Spotify support via Twitter and received the following message asking for more information:



Hi, we can help you out here in Twitter! Can you fire over your account's email address or username? Can you also send us any email receipts or Order Numbers you received? /NC





I provided the information and still have not received a proper response to my issue. Spotify has taken payment and I am still without a premium subscription.

If you have a question about Spotify, your first stop should be the Spotify Community http://community.spotify.com/ for support from other users. This is also a great place to read up on any company updates that might affect your service as well as posting your own ideas and feedback.

Then check out our Help pages http://support.spotify.com The FAQs contain solutions to the most common queries and guides on how to use Spotify's features.

You can also now follow or Tweet our Spotify Customer Service Team @Spotifycares for all things Spotify.

We're sure that these solutions will help you with your query. Remember that we'll keep you in the loop on any major service updates via our Twitter:
https://twitter.com/spotifystatus @Spotifystatus

Kind regards,
Spotify Customer Service Team


ref:_00DD0pxIW._50057166FOX:ref

I even took to twitter as the email suggested only to receive another brush off. I don't know what to do at this point. Arguing over $5 seems admittedly petty from my own perspective but Spotify has basically ripped me off and rendered no service. I've been a paying customer for a year now and this lack of customer service is pretty appalling. All attemps I have made to contact customer service directly(3) have been brushed off or ignored. 

[Genesis12]

Cancel The card that you signed up For The plan, then they won't be able to charge you.

[jimrcools]

Thats the problem. I've cancelled the account now, but they have my money and I don't have Spotify.  #scumbagspotify

[jimrcools]

Thats the problem. I've cancelled the account now, but they have my money and I don't have Spotify.  #scumbagspotify

[johnreuder]

I agree 1000%

Spotify customer service is the worst I have ever experienced.

I am getting charged for premium service that I am not receiveing.

Spotify web site is a complete circle **bleep**.

BUYER BE CAREFUL WHAT YOU WISH FOR

I now have to cancel my credit card in order to top payment to Spotify

Absolutely pathetic