Disconnect Alexa

[oekelmania]

Plan

Premium

Country DE

Device

Alexa

My Question or Issue

I have connected "Alexa" with my accout to hear playlists at a friends home/device.

Now I am not living any more in that house where THAT Alexa lives.

• removed the Device in my account
• changed PW of my account

But there are still situations, where my Handy stops playing and telling me, that is plays on another device. From Name-Schema I am pretty sure, that this other Divice MUST be "stupid foreign" Alexa!

How can I fix it up? When I remove a device I want to avoid it

Greatings Oekel

[Elena]

Hey there @oekelmania!

Thanks for reaching out to us on the Community!

Could you confirm for us that you've followed these steps:

• “Disable skill” for Spotify in the Alexa app: Settings > Music & Podcast > Spotify > Disable Skill

• Log out of the Alexa account in the Alexa App.

• Remove the permissions for the speaker in the Spotify Website

If you still see the device in your Connect picker you should able to be able to choose it and via the 3 dot menu click on ''Forget device''.

Let us know how it goes. We'll be here if you have any other question, we'll be happy to help.

[#3]

My spotify account keeps connecting to the alexa at work even if I'm not there. I have checked the alexa app on the tablets at work and I've asked alexa and it tells me it's not connected to spotify, but every day they ask alexa to play a song and it connects to my spotify even if I'm not there and stops mine playing. My phone isn't connected to the wifi any longer and I've changed my password but it still happens. I don't want to listen to kids music at home