Exasperatedmum

[Exasperatedmum]

My son created an account using my Visa card, initially it was a great trial but for the last few mths my account has been debited for the premium subscription. He has forgotten the user name and password etc . How can I change the subscription?
Any help would be greatly appreciated

[Maxim]

Hey @Exasperatedmum,

Thanks for coming to the Spotify Community for help.

Is he able to remember any emails he might have used? You can reset the password here if so: https://www.spotify.com/password-reset/ to get things sorted.

If not, i’d recommend reaching out to Support. Don’t worry, they’ll be able to take a closer look and help you out:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[Exasperatedmum]

Thanks Maxim,
Someone suggested this earlier, we have now worked out the account details and have been able to log in . Thanks again

[Maxim]

Thanks for letting me know, i’m happy to hear this. If you have any other questions in the future, give me a shout.

Have a... spotify:track:2hLUWy9FUautRQqbAQ66T9:small

[Exasperatedmum]

Cheers maxim, Spotify have been really helpful and refunded the money to my account today.