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Free subscription and been charged

Free subscription and been charged

Avatar of graceh101
Casual Listener
2016-01-27 08:11 PM

I am on the free subscription and have logged into my account which verifies that I am on the free subscription however I have been charged £9.99 for spotify premium which I am confused about. Please help. 

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Avatar of KatesHere
Community Legend
2016-01-27 09:22 PM
Hey there, welcome in the community!
This is odd so let's try to troubleshoot this 🙂 Could you have subscribed for another Spotify account?

Hope this was helpful,
K
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Avatar of graceh101
Casual Listener
2016-01-28 12:17 AM

Potentially, I think I got a free membership with my phone contract which has since changed... Could this have charged me?

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Avatar of KatesHere
Community Legend
2016-01-28 05:45 AM
Hey again!
Unless you cancelled the subscription, it's worth checking it out with your phone provider.
K
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Treat others the way you want to be treated!
I can help in english, français or ελληνικά
Follow me on Spotify | What is a Community Star? Join us!

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