Got Premium for Family, Apps did switch, Website didn't

[glennhakkers]

Fridaynight I switched from a free account to Premium for Family. By IDeal I paid the one Cent and after logging out and in, the apps on my computer and phone switched to premium. The website (Logging in by Google Chrome) didn't, so I can't add family members. How can this be solved?

Thank you in advance.

Greeting Glenn

[MonicaM_Bogota]

Hi, @glennhakkers!

Welcome to the Spotify Community.

Let's try to figure this out. Can you follow these steps for us?

• Check your subscription page. Your status should be Premium.
• If you're on Premium, try signing out and back into the app.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Let us know how it goes. 

[glennhakkers]

Hello Monica_L,

The subscription page says I use a free account.
I can't find a receipt in my email. I also checked my Spam inbox.
The 1 cent I payed by Ideal is paid back yesterday.

In the apps on my phone (Android) and laptop (Windows) I have all the
premium functions, while the subscription page says I can try premium 30
days for free (so looks like I didn't active that).

Can you check if everything went right and why I didn't get a receipt?

I would like to add my brother to my premium account as soon as possible.

Thank you for your help.

With kind regards,

Glenn Hakkers

[glennhakkers]

Hello Monica_L,

The subscription page says I use a free account.
I can't find a receipt in my email. I also checked my Spam inbox.
The 1 cent I payed by Ideal is paid back yesterday.

In the apps on my phone (Android) and laptop (Windows) I have all the
premium functions, while the subscription page says I can try premium 30
days for free (so looks like I didn't active that).

Can you check if everything went right and why I didn't get a receipt?

I would like to add my brother to my premium account as soon as possible.

Thank you for your help.

With kind regards,

Glenn Hakkers