Help can't log in

[barefootjake_7]

So I can't log into my spotify account because I forgot the password and also forget the password to my email that my spotify account is hooked up to.  Any ideas of trying to get in or ways to cancel my subscription and make a new one so im not getting charged double?

[SaraiSound]

Contact support using this alternative contact form so they can help you.

https://support.spotify.com/contact-spotify-anonymous/

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

If you get an automated reply email telling you to check the help section or the Community, you need to reply directly to support@spotify.com

Support usually replies within 24-48 hours. Don't forget to check your spam folder for responses as they may end up there.

If this solved your issue, click on 'ACCEPT AS SOLUTION', or add a Like if it was helpful. 🙂