I need to cancel my premium and I don’t know my password, I sent email to reset and didn’t go thru

[Lowexpectations]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Billy-J]

Hey @Lowexpectations, thanks for reaching out to the Community!

Could you try resetting your password here using a different browser or private window? 

If that doesn't help, send me a screenshot of what you're seeing so I can take a look. Make sure to hide sensitive information when posting to the Community.

Additionally, if you were able to reset your password - you're able to cancel your subscription following these steps.

Let me know how this goes!

[Lowexpectations]

It didn’t work, I need someone from spotify to call me this situation is to complicated

[Billy-J]

Hey @Lowexpectations, 

Thanks for the reply!
No worries, you can get in touch with Customer Support here. Explain the issue you're having there, and they'll take a look and do their best to help.

Have a nice day!

[Lowexpectations]

I’ve emailed them 4 times no one has responded

[Joel-M]

Hi there. Thank you for reaching out to the Community. Did you make sure you double-checked your email that is linked to your Spotify account? If it isn't please try several of the steps below

Step 1: Use another device
Step 2: Try another browser like Firefox, Brave, Chrome, etc.
Step 3: Try using those browsers but also in incognito mode
Step 4: Contact Customer Service (Note: They reply within 24-48 hours)
Step 5: For more contact information about Spotify

https://www.spotify.com/about-us/contact/?_ga=2.42205862.246974634.1565949570-2085700887.1565949570

It redirects to the About Page > Option 3 - Offers the Contact Form and Option 4 - Points folks to @SpotifyCares on Twitter who are happy to help

Hope some of the steps helped with resetting your password.