Links emailed from Spotify not work not even on private browser. Need help

[musica9916]

Paid member, can't reset password through email sent or download my data because the links I'm emailed don't work. I tried the link on 3 browsers in regular and private mode and the link doesn't work.

Need help with this

Is this happening to anyone else?

[Alex]

Hey @musica9916,

Thanks for reaching out about this in the Community!

Links you've received from Spotify customer support should work both for password reset and for data requests. We'd suggest using another device or network. There might be something on your system or network, like a firewall or system admin restrictions preventing the links from opening.

To reset your password you can try here. If this link doesn't work as well, you can search online for Spotify Password reset on our official website.

Keep us posted on how you get on. We'll do out best to help 🙂

[musica9916]

Hello Alex,


Your link to reset the password works but once I do it and I get the
automated email to reset it I keep having the same issue.

I have already tried this on different devices and computers with and
without wifi.

I’ve not had this happen with any other provider of any sort leading me to
think the issue is on your end.

please share more options



I’m thankfully signed into a few devices but I need to update the password
since my browser generated a password I didn’t get to save.

[Alex]

Hey @musica9916,

Thanks for the reply and the clarification.

Since this is happening on multiple browsers, devices and networks the issue might be related to your account.

It would be best if you get in touch with our Customer Support team directly through the channels here. They'll be able to have a look backstage and help you further.

Don't hesitate to reach out again if you have questions.