Spotify auto playing music and volume gets turned down to 0

[akaCoda]

This tittle may seem like this is not a account issue but please read the whole thing first (._.)
After having my spotify paused for a period of time (if i had to guess, somewhere around 10-15 minutes) on my windows desktop client AND mac, spotify volume goes to 0 (not muted, just 0) and starts playing music by these unknown artist with like 400 monthly listeners.

After looking into the account that had been playing on my account for multiple hours now because I had stepped away from my computer, it seemed all of there songs had distorted auto quality and all of their songs on these artist account had roughly the same amount of listens. 

I just ignored it but this kept happening. Sometimes it was the same random artist, and other times it was a different account with damn near close the same amount of monthly listeners and the same thing where all of the songs on the account had near the same amount of listens.

just to make this a bit easier to understand, here are the name of some of theses accounts so you can see for yourself.
"awake1511"
"Cruz.Melancholy.Melodies"
(there was another artist named "lan lon G-Melos" but it seems like they might have been banned? I mentioned it on spotify support yesterday and they took all of these songs down. )

Note: awake1511 and lan lon g-melos are the 2 main accounts that were affecting me. After getting off support yesterday, they seem to have taken there songs down. "Cruz.Melancholy.Melodies" was the new artist that started playing that same night in place of the other 2 which had there content taken down (or grayed out i guess? the state when there music is still on spotify but its unable to be played)

these are the names of the accounts i've been affected by but if you look into "Fans also like" tab, you can see there are so many accounts just like this that.

This has been happening for a month. I've contacted spotify support who was very helpful however they suggested I make a post here.

they had me do a clean install (clear files from %appdata%)
they also suggested prior that I clear my queue and turn off smart shuffle. My queue was not the issue and smart shuffle was not on. This also happen when spotify is paused on my computer. Also, they asked about spotify connect due to the volume issue but its not spotify connect. Spotify support gave me a alt account to test and see if the issue was occurring the and it wasn't. They also asked me about any connection that I may have had and they were:
Spotify Premium Plan
Discord
FIX
Musixmatch
Hypeddit
I didn't recognize "Hypeddit" and "Fix" so i disconnected those.


Straight up, I pause spotify, tab in about 15-30 minutes later to resume it and its auto playing music from a unknown artist with the volume on 0.

as i said i've already, i've been on support messages extensively so this is not a tech issue and considering there are so many accounts just like it, this seems very suspicious. This is why i believe spotify support told me to make a extensive post here.

The current solution i was given was to make a new account. They transferred all my information such as playlist and my premium plan.

im aware this post is very long but this seems like a potential back end issue and not documented at all. My hope was to be as through as possible to get this solved ASAP. If anymore information needs to be provided, i will happily do so.

All of these was happening to me on my macbook and windows computer.

Plan

Premium

Country

U.S

Device

Windows, Mac

Operating System

Windows 10

[CryticalAce · Accepted solution]

Hey @akaCoda,

From what I'm reading, it sounds like someone may have gained unauthorised access to your account; I would suggest going to your account settings, and when you scroll down to the Security and Privacy section, you'll see an option to "Sign out everywhere", I would suggest using that and changing your password to ensure your account cannot be accessed by anyone else.

Cheers,

CryticalAce

[akaCoda]

This is what I though it could've been at first. Support said there is no suspicious activity on my account but ill try it anyways and get back to you.

[akaCoda]

this did it. support said there was no suspicious activity so i didn't consider this. thanks for the help ♡

[CryticalAce]

Glad it worked! Happy listening!

Cheers,

CryticalAce