Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Login in in 2 Different accounts with my credentials

Login in in 2 Different accounts with my credentials

Hi, i have a premium account that is linked to my gmail account, my personal facebook uses another email account (hotmail), i have linked my personal facebook to my premium account before, but when im trying to log in in my phone with my facebook it says that my account is free account, then when i log in with my username and pass, i have my premium account but my profile is the one i have in other facebook (the one with that email), i need my profile in the phone and pc app, to appear with my photo and name from my personal facebook account not the one i have with the email i have the premium subscription, also i think you need a live support team guys, solve this or i cancell the account.

 

Below an example of the problem, they are logged with the same account

 

Spotify.jpg

Spotify.jpg
Reply
1 Reply

You should just need to log into the Spotify desktop client using your Spotify username and password (not your email address), then link that account to the correct Facebook in Edit/Spotify > Preferences > Social Network.

Be aware after you do that, it can take up to 24 hours for your profile details to update.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Suggested posts