MOVISTAR PREMIUM PROBLEM

[jorgejunquera]

I had a Premium direct account with Spotify but on October 17th I signed up a new one with Movistar Spain and cancelled the first one. So on October 24th the first one ended but the Movistar one didn´t started.... so I´m know without the Premium one.

I´m trying to solve this with Movistar customer service but, as u know, they are not a real help... they just confirm me that I had done a correct subscription but I can not use it.. 

Is it possible to solve this problem and use the premium account?

Regards

Jorge Junquera

[Joe]

Hi. Have you tried logging out then back in? What does it show under your subscription status?

[jorgejunquera]

Yes, I have tried it on my android phone and also in two different computers: pc in my office and mac in my house. In my account info it says that I have no a Premium account. On Movistar they say that I have do it well and I have it ... but it really is not working.

I´m paying for something that I´m not having... and haven´t solution.

Now: Spotify Free.

[Joe]

It sounds like you may need to check back with Movistar but it may be worth using the online contact form to see if the spotify staff can help in any way. If you get an automated reply directing you back to the community or to the help pages, make sure to reply to it directly (even though it says not to) to speed things along.

[jorgejunquera]

Movistar doesn´t help me. They just tell me that I have the Premium one and ask me to send a "help text" from a web that gives an error... It´s incredible...

I´m going to try it. Thanks a lot for your answers

[Peter__]

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@jorgejunquera wrote:

Movistar doesn´t help me. They just tell me that I have the Premium one and ask me to send a "help text" from a web that gives an error... It´s incredible...

I´m going to try it. Thanks a lot for your answers

---

What Spotify username do movistar say they have upgraded to premium for you? 

Peter

[Jandro1912]

I have the same problem. Help!!!!!

[Peter__]

Hey @Jandro1912 🙂 

What is your subscription status on your online overview show? 

Normally when this happens you have multiple accounts and Movistar have upgraded the wrong one. Can you get in touch with them and find out the username they have upgraded for you? Does that username match the one shown on your online overview (link above)? 

Peter

[Marcelodesevill]

Me pasa como al amigo Junquera.

He contratado con Movistar la suscripción a Spotify Premium, teniendo yo una cuenta Premium directamento con ellos previamente.

He seguido los pasos que me indicaban para cancelar la suscripción de la antigua y ahora me con la versión free, con un nefasto servicio técnico en movistar que no tiene ni idea de lo que va esto, y ya mismo pagando a Telefónica por nada.

No sé si alguien me puede orientar para solucionar esto, porque si no volveré a pedir el alta premium directamente por 9.99€ y mandaré a los de movistar a tomar paseo, aunque me cueste el dinero. ¡¡¡Que falta de ética y de todo!!!!

[Peter__]

Hey! Sorry for the english reply 🙂

I would suggest you get in touch with spanish support directly using the online contact form and they will be able to lend a hand to get this resolved for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.