PREMIUM has not been cancelled and I cannot contact Spotify

[juberasoria]

Hello,

In september I cancelled the Premium subscription following the instructions that appear in your FAQ. However, my suprise has been that I have been charged the fee this month... I havent used this acoount ever since. I think this can be checked.

I have cancelled again the subscription but even though it appears that it has been done, it appears again in my account. 

I need to contact directly with Sportify to try to solve this inconvenience but I dunno how.

Could someone help me fix this and get back my money?

Thank you!

[MauriceMV · Accepted solution]

Hey! Welcome to the community 🙂

You will need to get in touch with the customer services team directly using the online contact form and they will be able to assist you further with this.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible. Keep in mind that it can take up to 48 hours for them to reply.