Payment charged but not reflecting

[DevBT]

Today is when I pay my monthly subscription for the Spotify for Family but I got an email that it failed. But when I checked, my card details are correct and all. After some time, the amount was subtracted from my card account but the payment is not reflected in spotify.

[Melody]

Hey there, @DevBT 🙂

Thanks for taking the time to get in touch.

Just to check, are you seeing Free, or Premium here: https://www.spotify.com/account/overview/?

If you're seeing Premium, we'd recommend double-checking you're logging in with this exact username, and your password.

If this doesn't help, it sounds like it might be best reaching out to Support. They can look in more detail backstage:

1. Email - https://www.spotify.com/about-us/contact/contact-spotify-support/

2. Twitter - https://twitter.com/SpotifyCares

3. Facebook - https://www.facebook.com/SpotifyCares

All the best!
/M

[DevBT]

Hi @Melody Just some issue with the bank. I contacted both supports of Spotify and my bank, and has been resolved since.