Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9036 Views
  • 1 replies
  • 9 likes
  • Security
  • 9036 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 482001 Views
  • 979 replies
  • 111 likes
  • Account
  • 482001 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210897 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210897 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120919 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120919 Views
  • 72 replies
  • 12 likes

Solved!!Superuser Contribution Vodafone Spotify Premium Problem

Hi, I am trying to get my free Spotify Premium with my Vodafone. I have had Spotify Premium already and was paying per month for that. I HAVE cancelled this and my account says that I have Spotify Free now. So the cancellation would appear complete a...

  • Casual Listener
  • Hi,   I am trying to get my free Spotify Premium with my Vodafone.   I have had Spotify Premium already and was paying per month for that.   I HAVE cancelled this and my account ...
  • cvb_tintern
  • Casual Listener
  • 416 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 416 Views
  • 2 replies
  • 0 likes

Superuser Contribution Merge/delete account information

Hi all,This is my situation. Couple of years ago, I created a Spotify account with my main email. Then by accident I created another account but this time linked with Facebook. This facebook-linked account is my main premium account at this time, but...

  • Visitor
  • Hi all, This is my situation. Couple of years ago, I created a Spotify account with my main email. Then by accident I created another account but this time linked with Facebook. This facebook-linked...
  • SergioDavid
  • Roadie
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Premium family address issue

I can't figure out what address i used at registration ... I've been at the same address and am wondering if it is a typo but i can't find my info... is the address used from my billing information?

  • Newbie
  • I can't figure out what address i used at registration ... I've been at the same address and am wondering if it is a typo but i can't find my info... is the address used from my billing information?&...
  • Maxim
  • Spotify Star
  • 2579 Views
  • 8 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 2579 Views
  • 8 replies
  • 0 likes

Superuser Contribution abbonamento 3 mesi a 0,99€

Buongiorno, per sbaglio ho disattivato l'abbonamento dei 3 mesi a 0.99€ come posso riattivarlo???

  • Newbie
  • Buongiorno, per sbaglio ho disattivato l'abbonamento dei 3 mesi a 0.99€ come posso riattivarlo???
  • SergioDavid
  • Roadie
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Vodafone + spotify

Hi Ive recently been offered free premium with vodafone so I have cancelled my premium acc, which ran out yesterday. 16/06. I have today tried to use the vodafone upgrade but it seems to think I still have an active premium acc. Even tho Spotify and ...

  • Casual Listener
  • Hi Ive recently been offered free premium with vodafone so I have cancelled my premium acc, which ran out yesterday. 16/06.   I have today tried to use the vodafone upgrade but it seems to thi...
  • SergioDavid
  • Roadie
  • 215 Views
  • 1 replies
  • 0 likes
  • Premium
  • 215 Views
  • 1 replies
  • 0 likes

Credit Card payment

Dear spotify, i was using a spotify account 4 months ago then i bought a new phone and all my info long gone.Either dont have access to email nor i dont remember my username but spotify keeps billing me auto how can i fix this.İ have credit card paym...

  • Visitor
  • Dear spotify, i was using a spotify account 4 months ago then i bought a new phone and all my info long gone.Either dont have access to email nor i dont remember my username but spotify keeps billing...
  • user-removed
  • Not applicable
  • 223 Views
  • 2 replies
  • 0 likes
  • 223 Views
  • 2 replies
  • 0 likes

Is there any way to reset my account?

I'm wondering if there's a way to reset my account, as in make it look like new because as of now my radio and discover queues are a mess. And would this affect my subscription? I'm the host of the family plan for my family and don't want a reset to ...

  • Visitor
  • I'm wondering if there's a way to reset my account, as in make it look like new because as of now my radio and discover queues are a mess. And would this affect my subscription? I'm the host of the f...
  • Yogeshwar_Gopal
  • Casual Listener
  • 270 Views
  • 1 replies
  • 0 likes
  • Account
  • 270 Views
  • 1 replies
  • 0 likes

Register new account

Hi all,I would like to create (="REGISTER") a new spotify-account for my daughter. But unfortunately this does not work. Each time I try to send the form I see the round loading-symbol but nothing happens. After a while I get the message that there i...

  • Newbie
  • Hi all, I would like to create (="REGISTER") a new spotify-account for my daughter. But unfortunately this does not work. Each time I try to send the form I see the round loading-symbol but nothing ...
  • Yogeshwar_Gopal
  • Casual Listener
  • 245 Views
  • 1 replies
  • 0 likes
  • Account
  • 245 Views
  • 1 replies
  • 0 likes

Renovei a assinatura mas não liberou o Premium.

Renovei a assinatura mas não liberou o Premium, por gentileza, verifiquem!

  • Casual Listener
  • Renovei a assinatura mas não liberou o Premium, por gentileza, verifiquem!
  • Bittencourt
  • Spotify Star
  • 423 Views
  • 3 replies
  • 0 likes
  • Premium
  • 423 Views
  • 3 replies
  • 0 likes

Solved!! Spotify audio r*pper

I wont use the name of it because I dont want it promoted but there is a r*pper out there for the Mac and it pulls all your playlist (drag and drop), album, single or whatever then converts it into mp3/others for distribution. This is not good. This ...

  • Casual Listener
  • I wont use the name of it because I dont want it promoted but there is a r*pper out there for the Mac and it pulls all your playlist (drag and drop), album, single or whatever then converts it into m...
  • kbj149
  • Casual Listener
  • 593 Views
  • 4 replies
  • 0 likes
  • Other
  • 593 Views
  • 4 replies
  • 0 likes

Cant change my country because there is no other country to choose

I was in the US for a year and now i came back to my country. It says i can only use Spotify abroad 14 days so i tried to change my country but in a selection box there is no other country but USA, I can't change it

  • Newbie
  • I was in the US for a year and now i came back to my country. It says i can only use Spotify abroad 14 days so i tried to change my country but in a selection box there is no other country but USA, I...
  • Maxim
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Profile Picture

So I tired to change my profile picture, and when I go to my account and click on the ociture nothing appears. Theres no option "change" under it. Plus its not linked to facebook, and I never uploaded a picture there before.

  • Casual Listener
  • So I tired to change my profile picture, and when I go to my account and click on the ociture nothing appears. Theres no option "change" under it. Plus its not linked to facebook, and I never uploade...
  • Maxim
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Solved!! I have the wrong facebook account linked to my spotify account

Hi, I have no idea how but when I log into Spotify I now have my friend's Facebook account connected to it instead of mine. I need to have it disconnected - I have followed numerous instructions (i.e. disconnected from Facebook under 'preferences') b...

  • Newbie
  • Hi,   I have no idea how but when I log into Spotify I now have my friend's Facebook account connected to it instead of mine.   I need to have it disconnected - I have followed numerous...
  • Sambushjoseph
  • Newbie
  • 40160 Views
  • 350 replies
  • 1 likes
  • 40160 Views
  • 350 replies
  • 1 likes

Hacked

Ok so I get an email saying email address changed....some random g1442120@mvrht.net. Well I had to create this new account just to post this question. My hacked account is a premium account...how do I cancel all that information? I shouldnt have to w...

  • Newbie
  • Ok so I get an email saying email address changed....some random  g1442120@mvrht.net. Well I had to create this new account just to post this question. My hacked account is a premium account...h...
  • Jacob
  • Community Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • Account
  • 308 Views
  • 1 replies
  • 0 likes

No access to account connected to Spotify and forgot password

Hi I have no longer access to my mailaccount connected to Spotify. How do I do ? SInce I also no longer remember my password I cant change email adress.

  • Newbie
  • Hi I have no longer access to my mailaccount connected to Spotify. How do I do ? SInce I also no longer remember my password I cant change email adress. 
  • Jacob
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • Account
  • 227 Views
  • 1 replies
  • 0 likes

Change email without changing it on Facebook

I can't change my email address without changing it on Facebook. I don't want Facebook to have my address, so that's not an option. Help?

  • Newbie
  • I can't change my email address without changing it on Facebook. I don't want Facebook to have my address, so that's not an option. Help?
  • Jacob
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

ZIP code in edit profile page not display

Hi, I have spotify account is linked with my facebook account. For the purpose family package, Postal code must be required. I saw zip code in edit profile information, zip code is empty so I want to change it but it can't.. I try to fill zipcode in ...

  • Newbie
  • Hi,    I have spotify account is linked with my facebook account. For the purpose family package, Postal code must be required. I saw zip code in edit profile information, zip c...
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

How do you delete an artist name that you've used in the past but have since switched out of?

So this is kinda bothering me. Now that we're allowed to claim access to our own artists on Spotify and edit our profiles, what happens when we change our artist name on our respective distributor websites (i.e. CD Baby or Tunecore), and our old prof...

  • Newbie
  • So this is kinda bothering me. Now that we're allowed to claim access to our own artists on Spotify and edit our profiles, what happens when we change our artist name on our respective distributor we...
  • Maxim
  • Spotify Star
  • 8703 Views
  • 1 replies
  • 8 likes
  • 8703 Views
  • 1 replies
  • 8 likes

familiar plan

Hi,I created an account and join to the familiar plan so my account is premium, but my problem is that i can have the premium in my computer, my tablet but when i try to download music in my phone the following image appears.So is my cellphone the pr...

  • Newbie
  • Hi, I created an account and join to the familiar plan so my account is premium, but my problem is that i can have the premium in my computer, my tablet but when i try to download music in my phone ...
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Solved!! two accounts

Hey! Im trying to help out my beautiful mother with her spotifyaccount. She has been paying for premium for years but the account she uses is the free one.She probably has two accounts, the problem is that she don´t remember her login nor her e-mail ...

  • Visitor
  • Hey!   Im trying to help out my beautiful mother with her spotifyaccount.   She has been paying for premium for years but the account she uses is the free one. She probably has two acc...
  • Jacob
  • Community Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 320 Views
  • 1 replies
  • 0 likes