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Premium Account Hacked. Please Help!

Premium Account Hacked. Please Help!

Hello,

 

Someone with the email address "zecaben124@gmail.com" cracked my password, attached thier email to my account (username RandomDaveG) and changed the password.

 

I just discovered this today.

 

Please contact me ASAP to verify my information and help me take my account back from this a$$hole.

 

I created this user name (RandomDaveG1") just so I had the ability to post this message to the Community.

Reply
2 Replies

You need to get in touch with the accounts team directly and they will be able to lend a hand. Use the special password recovery form here:

https://www.spotify.com/about-us/contact/contact-spotify-password/


If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Thank you Peter.  Message delivered.  Hopefully this is the way for me to take my account back from this jerk.

 

Thanks again.

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