Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9046 Views
  • 1 replies
  • 9 likes
  • Security
  • 9046 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 482123 Views
  • 979 replies
  • 111 likes
  • Account
  • 482123 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210917 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210917 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120927 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120927 Views
  • 72 replies
  • 12 likes

Playlists missing: Spotify randomly created a new account?

Hello! First off thanks to whomever is taking the time to read my issue. I'm experiencing a rather unusual problem. For the last week or so I had been unable to log into my spotify account through facebook. The login screen would just "shake" a littl...

  • Casual Listener
  • Hello! First off thanks to whomever is taking the time to read my issue. I'm experiencing a rather unusual problem. For the last week or so I had been unable to log into my spotify account throug...
  • Nys
  • Casual Listener
  • 201 Views
  • 1 replies
  • 0 likes
  • Account
  • 201 Views
  • 1 replies
  • 0 likes

My Subscription doesnt work

Hey, I cant Listen offline to my playlusts annymore and spotify keeps telling me that i have to subscribe so i checked my Bank Account and i saw that i paid.

  • Casual Listener
  • Hey, I cant Listen offline to my playlusts annymore and spotify keeps telling me that i have to subscribe so i checked my Bank Account and i saw that i paid.
  • Peter__
  • Community Legend
  • 206 Views
  • 2 replies
  • 0 likes
  • 206 Views
  • 2 replies
  • 0 likes

Can't change country!

Hello.I haven't touched Spotify in a while and as I did today, the client told me my IP wouldn't match with my Country Settings. That's kind of strange since, well, its in college but the exact room I was in when I created the account... So well, I w...

  • Casual Listener
  • Hello. I haven't touched Spotify in a while and as I did today, the client told me my IP wouldn't match with my Country Settings. That's kind of strange since, well, its in college but the exact roo...
  • Peter__
  • Community Legend
  • 454 Views
  • 6 replies
  • 0 likes
  • Account
    Free
  • 454 Views
  • 6 replies
  • 0 likes

Solved!! I can't acces Spotify

Hi, I still have 13 days premium access but I can't access to my Spotify account. When I try to open Spotify application on my PC it crashes, when I try to login from my iPhone it says "You have 13 days premium access" and then it makes me logged out...

  • Regular
  • Hi, I still have 13 days premium access but I can't access to my Spotify account. When I try to open Spotify application on my PC it crashes, when I try to login from my iPhone it says "You have 13 d...
  • Peter__
  • Community Legend
  • 857 Views
  • 8 replies
  • 0 likes
  • Account
    Login
    Premium
  • 857 Views
  • 8 replies
  • 0 likes

My premium account don´t work

I´ve got four devices which I got Spotify with the same account at. It says that I´ve got to upgrade to premium at my Android phone, like it says at two other devices. But, at one of the devices I still got premium... What should I do?

  • Newbie
  • I´ve got four devices which I got Spotify with the same account at. It says that I´ve got to upgrade to premium at my Android phone, like it says at two other devices. But, at one of the devices I st...
  • Peter__
  • Community Legend
  • 327 Views
  • 2 replies
  • 0 likes
  • 327 Views
  • 2 replies
  • 0 likes

"It appears that you've already been a premium user"

"It appears that you've already been a premium user and this trial is only valid for new users. If you'd like you can still upgrade your account to premium at any time." Wonder, why did I get an email (below) asking me to come back (which I was about...

premium_not.JPG
  • Visitor
  • "It appears that you've already been a premium user and this trial is only valid for new users. If you'd like you can still upgrade your account to premium at any time."   Wonder, why did I ...
  • user-removed
  • Not applicable
  • 614 Views
  • 6 replies
  • 0 likes
  • Premium
  • 614 Views
  • 6 replies
  • 0 likes

Forgotten password + old e-mail address = trouble...

Hey!I recently changed my Spotify password because of trouble with hacking and that someone else was using my account. Until this day I havent logged out once, but I did today and i can´t remember the new password.. I tried getting it sent to my emai...

  • Newbie
  • Hey! I recently changed my Spotify password because of trouble with hacking and that someone else was using my account. Until this day I havent logged out once, but I did today and i can´t remember ...
  • Rafael
  • Spotify Legend
  • 1079 Views
  • 4 replies
  • 0 likes
  • 1079 Views
  • 4 replies
  • 0 likes

Facebook conecting

Hi I created my acc with facebook, and now when im trying to log in, im clicking that "log in with fb" button and i see that its loading but nothing happeds, i was waiting more than hour and nothing. Pls help

  • Casual Listener
  • Hi I created my acc with facebook, and now when im trying to log in, im clicking that "log in with fb" button and i see that its loading but nothing happeds, i was waiting more than hour and nothin...
  • Patrol35
  • Casual Listener
  • 703 Views
  • 4 replies
  • 0 likes
  • 703 Views
  • 4 replies
  • 0 likes

Various accounts linked to my Facebook profile

For some unknown reason, it would seem that there are suddenly two Spotify accounts attached to my name and Facebook profile. When I log in via Facebook (what I've always done) I now end up on a Free account, without any of my playlists and with a di...

  • Casual Listener
  • For some unknown reason, it would seem that there are suddenly two Spotify accounts attached to my name and Facebook profile. When I log in via Facebook (what I've always done) I now end up on a Free...
  • CanisLupus85
  • Casual Listener
  • 332 Views
  • 2 replies
  • 0 likes
  • 332 Views
  • 2 replies
  • 0 likes

My Spotify doesn't work in other country

I want to use spotify, so I already have an old account (when you can creat acc and get 1 month for free) so I recive a key and start to use, but can change my country to brazil. First time for me is OK, I can use without any problem, so I want to bu...

  • Regular
  • I want to use spotify, so I already have an old account (when you can creat acc and get 1 month for free) so I recive a key and start to use, but can change my country to brazil. First time...
  • Ravor
  • Regular
  • 450 Views
  • 2 replies
  • 0 likes
  • 450 Views
  • 2 replies
  • 0 likes

Solved!! Is Spotify still using P2P?

As in topic. Is Spotify still using p2p? If yes when it will be disabled?

  • Newbie
  • As in topic. Is Spotify still using p2p?   If yes when it will be disabled?
  • Peter__
  • Community Legend
  • 1499 Views
  • 1 replies
  • 0 likes
  • 1499 Views
  • 1 replies
  • 0 likes

Paying for premium service.. I have no service.

I've changed my phone recently and have transferred all my apps across to the new one. I can see all the tracks that I've downloaded but have no way of listening to them and keep getting the message to say that they are unavailable without the premiu...

  • Casual Listener
  • I've changed my phone recently and have transferred all my apps across to the new one. I can see all the tracks that I've downloaded but have no way of listening to them and keep getting the message ...
  • Peter__
  • Community Legend
  • 518 Views
  • 6 replies
  • 0 likes
  • Premium
  • 518 Views
  • 6 replies
  • 0 likes

Solved!! Cancel my subscription now!!!!

I'm getting billed for a service I don't even have anymore... Contact me at ...before I take further actions... Thank You

  • Newbie
  • I'm getting billed for a service I don't even have anymore... Contact me at <snip>...before I take further actions... Thank You
  • robzim737
  • Community Legend
  • 692 Views
  • 6 replies
  • 0 likes
  • Account
  • 692 Views
  • 6 replies
  • 0 likes

Account Hacked

My account seems to have been hacked, and I am able to login with my facebook credentials but not with my old account credentials. My email address on the account has been changed to something elese so password reset emails do not get sent to me. I c...

  • Casual Listener
  • My account seems to have been hacked, and I am able to login with my facebook credentials but not with my old account credentials.    My email address on the account has been changed to...
  • Peter__
  • Community Legend
  • 332 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Security
  • 332 Views
  • 3 replies
  • 0 likes

Solved!! Offline access withdrawn

I have premium account and I have signed up for four of my devices. What is the max cap for registration? If I disconnect one of my least favorite device, will I get access to another device?

  • Regular
  • I have premium account and I have signed up for four of my devices. What is the max cap for registration? If I disconnect one of my least favorite device, will I get access to another device?
  • Peter__
  • Community Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Solved!! Missing facebook friends suggestions

Hi everybody. I have missed my facebook friends suggestions in spoty so I can't see any friend and any play list of them. How can I recover all my friends suggestions in spotify? Thanks.

  • Newbie
  • Hi everybody.   I have missed my facebook friends suggestions in spoty so I can't see any friend and any play list of them. How can I recover all my friends suggestions in spotify?  ...
  • turbograham20
  • Newbie
  • 4651 Views
  • 4 replies
  • 0 likes
  • 4651 Views
  • 4 replies
  • 0 likes

Not Confirming My Cancellation

What I typically do with Spotify is buy premium and then cancel my subscription so I'm not chraged monthly. I like having the control to know if I'll be able to afford it and not happen to forget and be charged. It's nothing to do with the service, I...

  • Casual Listener
  • What I typically do with Spotify is buy premium and then cancel my subscription so I'm not chraged monthly. I like having the control to know if I'll be able to afford it and not happen to forget and...
  • Peter__
  • Community Legend
  • 801 Views
  • 5 replies
  • 0 likes
  • 801 Views
  • 5 replies
  • 0 likes

Solved!! Account infiltrated

I need mine reset. Multiple people using my spotify

  • Casual Listener
  • I need mine reset. Multiple people using my spotify
  • Peter__
  • Community Legend
  • 439 Views
  • 3 replies
  • 0 likes
  • 439 Views
  • 3 replies
  • 0 likes

My account thinks I'm from the USA

My account says I'm in the USA or from the USA and I have to change it on facebook. How do I change it so it says I'm from Canada?

  • Newbie
  • My account says I'm in the USA or from the USA and I have to change it on facebook. How do I change it so it says I'm from Canada?
  • Peter__
  • Community Legend
  • 328 Views
  • 2 replies
  • 0 likes
  • Account
  • 328 Views
  • 2 replies
  • 0 likes

My playlists have disappeared. Also being charged but asking me to upgrade

hello I deactivated my FB account last month, which meant I couldnt use my Spotify. Once I activated my FB account, my playlists disappeared...and it says I must upgrage my account. Today, I look at my checking account and I am still being charged $5...

  • Visitor
  • hello 🙂    I deactivated my FB account last month, which meant I couldnt use my Spotify. Once I activated my FB account, my playlists disappeared...and it says I must upgrage my accoun...
  • Peter__
  • Community Legend
  • 232 Views
  • 2 replies
  • 0 likes
  • 232 Views
  • 2 replies
  • 0 likes