Premium Family page indefinitely loading after changing plan.

[axplcq]

Plan

Premium Family

Country

USA

Device

iPhone XS Max, Windows PC, MacBook Air

Operating System

iOS 13, Windows 10, macOS Catalina

My Question or Issue

Like the topic says, I just changed my plan to Premium Family to, of course, add my family to my plan. Unfortunately the Premium Family tab of my account page indefinitely loads, rendering me unable to make any changes.

[Ivan]

Hey there @axplcq, 

Thanks for reaching out to the Community about this. 
 

Just to double-check, have you tried opening the page in a private/incognito window? This step makes sure you avoid issues with your browser's cache. If that doesn't do the trick try again in a different kind of browser. 

It's also a good idea to give a quick restart to the network connection device (e.g. router). This way you'll refresh the connection which may benefit displaying the web page. 

Hope this helps. Keep us posted.