Premium not attributed to account

[Grindle]

I have paid for a premium subscription at a discounted rate through uni days using the email address my account is with.

I have received a confirmation email but the subscription hasn't been set on my account. I think this might have something to do with being able to sign in with email addresses now as my account is quite old I always log in with my username. 

Who should I contact?

[Peter__ · Accepted solution]

Is your account showing as premium on your online overview?

If it is showing as premium then you should be good to go! Sometimes a quick log out and back in again is needed. If you are still having issues, try a clean reinstallation of the application. 

If your account is still showing as free then you have not logged into the account you have upgraded. Double check your details, its amazingly easy to accidentally have two accounts, one with a Spotify username and another using your Facebook details. If you can't find your account, don't subscribe again as you might be billed twice, instead get in touch with the customer services team directly using the online contact form and they will be able to lend a hand.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

[Grindle]

Cheers peter have contacted them. They need to sort that out I think because it's very confusing as I have that email address registered to this account, and it has abviously upgraded the email address and not this account lol

[Peter__]

Don't worry its super easy to do. The CS team will be able to get it moved over for you.