Roku Spotify App Not Displaying Animations

[avishekde]

Plan

Premium

Country

United States

Device

RokuTV

Operating System

Roku OS 12.5.0

My Question or Issue

Since the past couple of weeks, animations are not being displayed on the Roku TV App. The background picture (album cover/art) that shows generally on the landing/home screen is also not displaying. When I try to scroll through songs in an album, or view lyrics of a song, the app movements are very choppy and without animation. Attaching an image of the landing page with no album cover. I have tried uninstalling the app, clearing cache, restarting the TV and reinstalling the app without any success.

[OscarDC]

Hey @avishekde,

Thank you for reaching out to the Community and welcome. 

We appreciate the screen capture and all the troubleshooting you've included in your post. To continue investigating the case, would you mind checking with a different Wi-Fi network to see if it makes any difference? If you don't have another one available, you can use a mobile data hotspot to test it. 

Also, could you check if the issue with the background image happens with all of the albums/playlists you've tried or just a specific one?

Lastly, if the issue persists, could you record a short video where we can take a better look at the animation you mentioned? You can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to YouTube or Google Drive and share the link with us (make sure the video has the permissions for anyone to watch it).

We'll be on the lookout.

[avishekde]

I changed my wifi to my personal hotspot and the issue still persists. The background image not showing on the landing screen happens with all albums and songs. I am attaching a screen record of the Spotify Roku App here. As can be seen, the album art doesn't load on the Home Screen for multiple albums. Also, when I scroll through the songs inside the album, the animation is choppy. Towards the end of the video, when the lyrics displays, you can observe the absence of any animation when the line being sung changes.

Video Link

[Susan_GP]

Hi there @avishekde,

Thanks for your reply and for the info and video you sent. 

First up, have you noticed any latency with any of the other apps you use on the Roku? Or is it just Spotify? On another note, would it be possible to log in with a different account just to check if that makes a difference? If you don't have another account, you could ask a relative or friend to log in with their account and quickly check.

You can also try to turn the Auto-adjust display refresh rate off. To find it, go to Settings > System > Advanced system settings > Advanced display settings > Auto-adjust display refresh rate.

Let us know how that goes.

[avishekde]

Hi Susan,

- No. All other apps are working as expected. Even Spotify used to be fine but not working as expected for the last couple of weeks.

- I did login with my friend's account on my Roku but that has the same issue as mine. Album art not loading and no animations.

- The auto adjust display refresh rate setting is not available on my RokuTV as can be seen in the screenshot.

[OscarDC]

Hey @avishekde,

Thank you for keeping in contact and for the shared info.

We passed all the info you provided to the relevant team and they're aware of the current situation. We appreciate the time you took following the recommendations and sharing your findings. At the moment, we don't have a specific date for this to be resolved, but we hope it will be as soon as possible.

We'd also recommend having your Roku OS and Spotify app updated to be aware of any updates.

If anything else comes up, the Community will be here for you.

[avishekde]

Is there any update on this issue? It is still present making the Roku version of the app very unappealing. Lyrics dont sync and background images are not present. Its been around 5 month since this report and I am now on the latest Roku OS 13, but still the issue remains.

[Maria]

Hey there @avishekde,

Thanks for reaching out!

Our tech folks are aware of this and we always try to optimize the app for the best possible experience across all platforms. However, since this involves many different set-ups, operating systems and device models, we can't say when this will be resolved for your specific system. In the meantime, keeping the app up-to-date, as well as the operating system, is the best way to stay on top of any fixes when they launch.

Should anything else appear, we're just a post away!

[dburt218]

When will this get fixed? It's been almost an entire year now. 😭