Spotify Gift Card Refund

[Camuffo]

Hello,

I bought a gift card a while ago. On the same day, I refunded it.

The Spotify Costumer said I get my Money in 3-5 working days back.

I got his reply on the 9th Oct. Now we have almost November and I still didnt got the money on my bank account. 😞

After ten days of waiting I opened a new ticket to clear the issue.

But I only got one reply with no new news. But Julia, your costumer service, wanted my Sofort-ID to look at the cause.

After sending it to her, i didnt get any help or reply.

So I opend a new ticket a few days ago to "remind" Spotify about my problem. But I am getting ignored.

Thats not a costumer service for someone with a premium subscribtion.

I hope the forum can help me in some way.

[Jason]

Hey @Camuffo 

Thanks for reaching over to me, sorry to hear of your continued troubles.

Have you gto the 8 digit case numbers for your contacts? If you could let me know these, I'll make sure we get things looked into further for you.

Thanks in advance!

[Peter__]

Have you got the case number for your original case? We can ask someone from Spotify to check it out for you.

[Camuffo]

Sry for the late response...

The Number for my case is 01930933.

I got a response in the meanwhile because I remembered her about my case. It seems she wrote a response but she didnt sent it to me …

I should get my Money back in 4 weeks. I hope the best. 🙂

Thanks,

Christoph

[Peter__]

@Camuffo - If you don't get it back, be sure to post back and we can escalate it further for you.

[Camuffo]

4 weeks later, still no refund. I am angry and disappointed.

Is it really so complicated for Spotify to send me my money back? You got it from me in seconds …

And its now nearly two months ago, since I said per E-Mail that I want to return my Gift Card.

I think Spotify don't want to give me my Money back!! 😞

Sending one last Ticket to you. I dont want to get a lawyer for 29,97€, thats ridiculous.

I hope for a final solution.

-Camuffo

[Peter__]

@Camuffo - Got that new case number handy? I will ask someone to make sure it gets to the correct hands asap for you.

[Camuffo]

The new case Number is 02079805.

But it is written in german, because it is my first language!

Thank you!

[Jason]

Hey @Camuffo

No worries at all. I'll make sure one of the German team get on to things for you.

[Camuffo]

Hey guys!

I have no response on my ticket yet …

And my Spam file has no lost spotify-mails.

So, whats going on? Something new about my case?

Greetings

Camuffo

[Peter__]

Not sure why you haven't had a reply yet. I'm asking someone from the Spotify team for you now.

[Camuffo]

Thanks.

Please keep me up to date! 🙂

[Camuffo]

Looked into my e-banking today. Got my money back today.

Better late than never! :))

You can close the Ticket with my case Number 02079805.

Thank you for the Support guys!

-Camuffo

[Pricilla]

Hey @Camuffo ,

We're glad to hear everything is sorted now. We'll be always here for you.

[teddybarreto]

I'm trying to do the exact same thing but I'm hoping it doesn't take months to get my money back. I just emailed them and sent one of those support query forms