There's an unknown PS4 in my account

[fruktozz]

There's a PS4 that is logged into my Spotify account, and I don't even have a PS4 or a relative who has a PS4. Turns out ''Log out from all devices'' doesn't do that for PS4s. I tried to change my password, but it didn't do the trick as well. I don't want my Spotify account to get stolen. What can I do? 

Plan

Premium

[Ivan · Accepted solution]

Hey there @fruktozz,

Thanks posting here in the Community! We'll gladly help you out here.   

Keep in mind that the link between PSN and Spotify is managed by Sony. You can disconnect your Spotify account from Sony by visiting this page. If any issues come up make sure you reach out to their Customer Support to get more assistance. 

In case you still can't unlink the PSN account, get in touch with our support team here. They'll check your Spotify account backstage and see what's up. 

Hope this helps. We'll look out for your reply.   

[fruktozz]

The problem is that I've no Sony account or Playstation account. I don't have any PS4, as I wrote.  That linked PS4 is unknown. I can't log in that link since I don't have the username or password of that person (normally) that linked his Playstation to my account.  I am worried about my Spotify account to get stolen, and this is not a solution.

[fruktozz]

But as I see, there's nothing you/Spotify can do about this topic. I think this is a huge security issue; there should be an option that disconnects from the PS4 when one clicks the ''disconnect from all devices''. Anyway, I'll mark your reply as a solution, but my problem isn't solved at all. 

Thanks.

[alsohackedoff]

I like many users am constantly and repeatedly having my account hacked. Spotify do not seem to care and it is obvious that their systems are weak and do NOT comply with data protection laws. I therefore please ask all users affected to log a complaint with the ICO (Information Commissioner’s Office) - see website ico.org.uk . If enough of us complain the ICO (i.e. government) will hopefully take action, and force Spotify to improve and obey the law, and protect our data.

[user-removed]

**bleep** spotify! This happened to me too and I can't do anything

[Jeremy]

Hey there folks,

Thank you for your posts here in the Community. We're happy to help.

If you think your account is hacked we suggest that you head over to this article and follow the steps that provided in there. 

We also suggest that you have a look at this article that provides you information on how to protect your account.

There's also an idea - [All Platforms][Connect] Be able to delete/remove devices that are not used. We suggest that you head over to the idea and leave a +VOTE and Subscribe to the thread for any updates.

We hope this information above was helpful.

Let us know if we can help out with anything else.

Take care 🙂