Unable to log in to accounts page using Samsung account

[Sanscho]

Plan

Premium

Country

Ireland 

Device

Samsung Galaxy S22 Ultra 

My Question or Issue

I have removed some login settings this morning (Facebook and email/password) and only have login with Samsung left. 

I can log in to the app just fine but when I try to log in on the website (accounts page, open a support ticket) I don't have the option to use Samsung to log in. It doesn't pop up as it does on the app and it also isn't an option to select. 

I want to add another login method but can't because of this. 

Any suggestions how I can access my accounts page again? I can't even contact support, as it asks me to sign in

Thanks! 

[Maxim · Accepted solution]

Hey @Sanscho,

Thanks for reaching out.

It seems like it's only possible to log in via Samsung on Samsung devices.

However, you should be able to create a password for your Spotify account by following the steps outlined here. Once done, you shouldn't have any issues logging in on any device or browser.

Let me know how it goes 🙂

[Sanscho]

Thank you, Maxim! I had to use my username for the reset, as it didn't recognise my email address and I received the email to said address that wasn't found before.

I tried the exact same thing before making this post but for some reason no mail came through (not in spam either). Maybe just a blip. 

On another note: I tried to add Google as login method but after selecting the Google account I only get an error that something went wrong.