Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Unable to login with Google

Unable to login with Google

Plan

Premium

Country

Germany

Device

PC / Mobile

Operating System

Win 10 / Win 11 / Android

 

My Question or Issue

I am posting this question using a free account, because I am unable to log into my "regular" account. That one was created using "Login with Google"´early July as a Premium.

Everything worked fine until a few days ago. Trying to login via Google gave a cryptic error message ("Oops, this did not work! Try later or contact help!"). Same result from different PCs, different networks or on my Android.

Entering my Googlemail adress to reset the password is met with "There is no account linked to this adress". When I try to create a new account with google, I get again "Oops, does not work". Trying to create a new account with my Googlemail adress yields "There is already an account linked to this adress".

 

Any hints on how to proceed? I seem to be stuck in all directions.

 

 

Reply
1 Reply

Hey, how are you? Welcome to the Spotify Community, it will be a pleasure to help you.

 

In this case, so that you can resolve your issue effectively, I recommend contacting Spotify Support directly so that they can assist you in recovering your account!

 

They usually don't take more than 48 hours to respond, contact them on one of these service channels:

Chat - Click here
X - Click here
Facebook - Click here

 

I hope everything goes well, keep me updated if everything goes well.

 

Cheers,
ribezaz 🌟

ribezazSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts