Unknown devices

[SM2112]

I keep finding unknown users listening to their devices on my Spotify account. 

When I go in to the menu to connect up my speaker to listen to my music, there’s often an unknown person listed using a device that I don’t recognise.

I’ve already reset my Spotify password several times but they keep reappearing. Have I been hacked and how do I prevent this happening? 

[osornios]

Hey @SM2112 

Be sure to check this Support article, and this one too.

The best course of action when something like that happens is to create a new account with a different email address from the one you're using (Tip: don't use the one you use for Facebook). That will give you a different Spotify username.

Once you have this new account, fill out the contact form, and someone from Spotify will be happy to help you migrate your Premium privileges, library, playlists, friends, etc. to this new account.

Connected devices stay with the old account, so you'll have a fresh start without them.

Hope it helps. 🙂