Vodafone + spotify

[amiecleary]

I purchased my premium subscription through Vodafone, like I do every month, for €5 of my credit. It took my money, vodafore sent me a confirmation text about the payment and that my account was ready to use, yet still spiritual is claiming I'm a 'free user'. This has been going on for several days with no avail.

[oscitare]

Welcome to the community, amiecleary! Thanks for reaching out.

The following steps should help solve your problem, if one does, please do not try any others.

• Be sure to activate your subscription through Vodafone's SMS to you.
• Try signing in and out of your account.
• Check your subscription page. Your status should be Premium. 
  • If you're on Premium, try signing out and back into the app. 
  • If it says Free, check the receipt Spotify emailed you.
  • Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.
• Try reinstalling Spotify, following these steps.

If none of these resolve your problem, please reply back! 🙂