Where's everything...??? What happened...??? Why....???

[user-removed]

After the new Windows install all my passwords are gone (thanks Windows!... really... thanks...) 
And now I try to log into Spotify, it tells me my password is wrong. I changed it but my previous Username (Vnc) doesn't exist. 
When going to Config, it shows me a stupid loooong number that I don't want to memorise ( (I've seen I can change it) , and if I log in with that number all my playlists are gone, I get adds on, and it looks like I'm not premium any longer...

What....??

Can anyone tell me what has happened...

Thanks

Vic

I'm now very angry because I can't post this because I didn't click here, didn't add this, didn't add that... really...

Plan

Premium

Country

Spain

Device

PC
Operating System

Windows 10... (thanks windows.... again : ( ....)

My Question or Issue

why

Vic

[Petya]

Hey there @user-removed,

Welcome to the Community!

If after logging in you land in an account with a different username and none of your old playlists or Premium features, that means that you have most likely logged in a wrong account which is on free. You Premium account is most likely connected to another email address and username. Have a look at this support article for more info on locating your Premium account and finding out your log-in details 🙂

Hope this helps. If you have more questions, don't hesitate to reach out again.

Have a great day!

[user-removed · Accepted solution]

Hi Petya

Thanks for your reply,

I've only used one E-mail so far, have never had any problems until today. 

If I try to log in with my e-mail it tells me that the user doesn't exist. I've tried to change the password with the e-mail forwarded to me, but I can still only access if I type the long number.

[user-removed]

Just got back from Customer Support service
and the problem has been solved, thanks!!!