Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 158038 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 158038 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10687 Views
  • 3 replies
  • 10 likes
  • Security
  • 10687 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 508237 Views
  • 985 replies
  • 112 likes
  • Account
  • 508237 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124654 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124654 Views
  • 74 replies
  • 12 likes

Solved!!Superuser Contribution Playlist sorting on mobile

I have no option to manually sort playlists, only the five(Alphabetical, creator, Recently played, Recently added and most recent)This is across all mobile devices(iOS both ipad/phone and main android phone)This used to be a feature, i have friends w...

  • Casual Listener
  • I have no option to manually sort playlists, only the five(Alphabetical, creator, Recently played, Recently added and most recent) This is across all mobile devices(iOS both ipad/phone and main andr...
  • Natalaaa47
  • Visitor
  • 617 Views
  • 7 replies
  • 0 likes
  • 617 Views
  • 7 replies
  • 0 likes

Superuser Contribution Can't log into Spotify mobile app because it says I'm offline

PlanFree CountryNigeria DeviceGionee S11 lite (Android) My Question or IssueI am unable to log in the Spotify mobile app. After each failed attempt I get the error message that says I'm offline. I have tried logging in through Facebook, using my user...

  • Casual Listener
  • Plan Free   Country Nigeria   Device Gionee S11 lite (Android)    My Question or Issue I am unable to log in the Spotify mobile app. After each failed attempt I get the ...
  • Not applicable
  • 21979 Views
  • 31 replies
  • 1 likes
  • Login
  • 21979 Views
  • 31 replies
  • 1 likes

How to stop automatic payments frm my a/c

By mistake I pressed always in one sputify by error. I am 80 yrs not ùsing it. How to stop itin my mobile,

  • Visitor
  • By mistake I pressed always in one sputify by error. I am 80 yrs not ùsing it. How to stop itin my mobile,
  • Sneltoo
  • Casual Listener
  • 10884 Views
  • 3 replies
  • 0 likes
  • 10884 Views
  • 3 replies
  • 0 likes

Superuser Contribution Deactivated Premium Account

5 days my Spotify Premium Family subscription was canceled without any notification to me. I logged in and signed up for the plan again with a different credit card (just in case it was a card issue). Everything worked great and I got all of the memb...

  • Casual Listener
  • 5 days my Spotify Premium Family subscription was canceled without any notification to me. I logged in and signed up for the plan again with a different credit card (just in case it was a card issue)...
  • Not applicable
  • 1077 Views
  • 3 replies
  • 0 likes
  • Account
  • 1077 Views
  • 3 replies
  • 0 likes

Superuser Contribution Deleted account still active

I deleted a spotify account over 2 weeks ago. Then with my account right now I tried to change my email to my new email and it won't let me because it says there's already an account with the email. Then I went to check on the account I deleted and i...

  • Visitor
  • I deleted a spotify account over 2 weeks ago. Then with my account right now I tried to change my email to my new email and it won't let me because it says there's already an account with the email. ...
  • Not applicable
  • 930 Views
  • 3 replies
  • 0 likes
  • Account
  • 930 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Losing Basic Features

It has come to my understanding, upon chatting with your customer service, that Spotify is now pushing most of its user to premium subscriptions. But, removing the basic controls one would expect of a streaming platform is probably a bad way to do it...

  • Casual Listener
  • It has come to my understanding, upon chatting with your customer service, that Spotify is now pushing most of its user to premium subscriptions. But, removing the basic controls one would expect of ...
  • Jaydennnn
  • Visitor
  • 4959 Views
  • 12 replies
  • 4 likes
  • 4959 Views
  • 12 replies
  • 4 likes

Superuser Contribution Can't change email address because it's already in use?

PlanPremium DuoCountryUnited StatesDevice(iPhone 14 Pro Max, Windows 10 PC)Operating System(Windows 10,iOS) My Question or IssueWhen I signed up for my account originally, I used my work email address. I want to change it over to my personal email ad...

  • Newbie
  • Plan Premium Duo Country United States Device (iPhone 14 Pro Max, Windows 10 PC) Operating System (Windows 10,iOS)   My Question or Issue When I signed up for my account originally, I ...
  • Not applicable
  • 417 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Security
  • 417 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to change my plan

PlanPremiumCountryItalyDeviceSamsung Galaxy S24 Operating SystemAndroid My Question or IssueI had a DUO Premium plan, but I recently changed my residence to Italy. While updating the payment method, my plan was moved to Premium Individual. Now, when ...

  • Visitor
  • Plan Premium Country Italy Device Samsung Galaxy S24  Operating System Android   My Question or Issue I had a DUO Premium plan, but I recently changed my residence to Italy. While...
  • Maria
  • Moderator
  • 145 Views
  • 1 replies
  • 1 likes
  • Account
  • 145 Views
  • 1 replies
  • 1 likes

Can't login

About a week ago the desktop app automatically signed me out, and I had to reset my password for some reason? After that all was fine until yesterday, the same thing happens again. Except this time I'm told "Email or username isn't linked to a Spotif...

  • Visitor
  • About a week ago the desktop app automatically signed me out, and I had to reset my password for some reason? After that all was fine until yesterday, the same thing happens again. Except this time I...
  • Maxim
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 254 Views
  • 1 replies
  • 0 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is ...
  • ribezaz
  • Spotify Star
  • 10687 Views
  • 3 replies
  • 10 likes
  • Security
  • 10687 Views
  • 3 replies
  • 10 likes

Quero mudar meu numero vinculado a minha conta

Meu numero de telefone antigo está vinculado a minha conta quero trocar

  • Visitor
  • Meu numero de telefone antigo está vinculado a minha conta quero trocar
  • Bittencourt
  • Spotify Star
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution Foreign currency fee charged for Australian account

PlanPremium DuoCountryAustraliaDevice(iPhone 8, MSI Windows 10 laptop, Macbook Pro late 2016)Operating System(iOS 10, macOS Mojave, Windows 10,etc.) My Question or IssueI changed to Duo Premium plan with payment method (PayPal linked to Australian CC...

  • Newbie
  • Plan Premium Duo Country Australia Device (iPhone 8, MSI Windows 10 laptop, Macbook Pro late 2016) Operating System (iOS 10, macOS Mojave, Windows 10,etc.)   My Question or Issue I cha...
  • n6-17h3zyw_d
  • Casual Listener
  • 7371 Views
  • 28 replies
  • 4 likes
  • Account
    Subscription
  • 7371 Views
  • 28 replies
  • 4 likes

Superuser Contribution DUO premium

Had an active DUO account. Missed a payment. Restored payment. Got my account up and running again. But my linked DUO (wife) is disconnected and needs to reconnect. Username is there. But password is unknow. Reset link does not work, no e-mail seems ...

  • Casual Listener
  • Had an active DUO account. Missed a payment. Restored payment. Got my account up and running again. But my linked DUO (wife) is disconnected and needs to reconnect. Username is there. But password is...
  • Novy
  • Moderator
  • 252 Views
  • 3 replies
  • 0 likes
  • 252 Views
  • 3 replies
  • 0 likes

Superuser Contribution Subject: Inquiry About My Podcast Removal from Spotify

Dear Spotify Support Team,I hope this email finds you well. I recently noticed that my podcast, Ment Akademi Yanında, has been removed from Spotify, and I would like to understand the reason behind this decision.Could you please provide me with more ...

  • Visitor
  • Dear Spotify Support Team, I hope this email finds you well. I recently noticed that my podcast, Ment Akademi Yanında, has been removed from Spotify, and I would like to understand the reason behi...
  • Joan
  • Moderator
  • 223 Views
  • 1 replies
  • 0 likes
  • Other
  • 223 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution "Incorrect username or password" after logging out and signing in again. Password change not helping

PlanFreeCountryUSADeviceN/AOperating SystemWindows 10, Chrome Browser My Question or IssueI'm having a weird problem where anytime I log out (intentionally or not) I'm unable to login with my password. I get the "Incorrect username or password" error...

  • Casual Listener
  • Plan Free Country USA Device N/A Operating System Windows 10, Chrome Browser   My Question or Issue I'm having a weird problem where anytime I log out (intentionally or not) I'm unable...
  • Kendyr
  • Visitor
  • 49410 Views
  • 10 replies
  • 0 likes
  • Account
    Login
    Security
  • 49410 Views
  • 10 replies
  • 0 likes

Solved!! Spotify stopped selling download credits

Hi, Noticed a couple of days ago I was no longer able to buy credits to buy MP3's."(At this moment it's not possible to buy downloads from Spotify, click here for more information)" The link provided only said: "At this moment we don't offer an optio...

  • Casual Listener
  • Hi,   Noticed a couple of days ago I was no longer able to buy credits to buy MP3's."(At this moment it's not possible to buy downloads from Spotify, click here for more information)" The ...
  • Not applicable
  • 31812 Views
  • 154 replies
  • 8 likes
  • 31812 Views
  • 154 replies
  • 8 likes

Solved!!Superuser Contribution Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

  • Casual Listener
  • Hi, I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't fin...
  • Hogman
  • Newbie
  • 626204 Views
  • 18 replies
  • 27 likes
  • 626204 Views
  • 18 replies
  • 27 likes

Superuser Contribution Unable to sign in

Unable to sign in, or change password as instructed

  • Visitor
  • Unable to sign in, or change password as instructed
  • Eni
  • Moderator
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

I want to change my username

I want to change my username because I don't want my surname to be visible, please help.

  • Newbie
  • I want to change my username because I don't want my surname to be visible, please help.
  • Moogo
  • Newbie
  • 196 Views
  • 2 replies
  • 0 likes
  • 196 Views
  • 2 replies
  • 0 likes