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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 145247 Views
  • 165 replies
  • 12 likes
  • Account
    Free
  • 145247 Views
  • 165 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10231 Views
  • 3 replies
  • 9 likes
  • Security
  • 10231 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 502307 Views
  • 985 replies
  • 112 likes
  • Account
  • 502307 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 123672 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123672 Views
  • 74 replies
  • 12 likes

Spotify premium

Hola, ayer compre el premium con la oferta de 3 meses por 0,99€ y sigo teniendo la cuenta free.

  • Newbie
  • Hola, ayer compre el premium con la oferta de 3 meses por 0,99€ y sigo teniendo la cuenta free.
  • Bittencourt
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Pagamento Spotify Premium

Eu coloquei os dados e tudo, mas todo mês diz que o pagamento não foi efetuado e eu tenho que atualizar os dados toda vez para poder pagar. Alguém sabe porque isso pode estar acontecendo?

  • Newbie
  • Eu coloquei os dados e tudo, mas todo mês diz que o pagamento não foi efetuado e eu tenho que atualizar os dados toda vez para poder pagar. Alguém sabe porque isso pode estar acontecendo?
  • Bittencourt
  • Spotify Star
  • 389 Views
  • 3 replies
  • 0 likes
  • 389 Views
  • 3 replies
  • 0 likes

Spotify has double-billed me, then client stopped connecting

I recently changed billing information. Now Spotify is drawing from both accounts. Who do I call to rectify this immediately?

  • Newbie
  • I recently changed billing information.  Now Spotify is drawing from both accounts. Who do I call to rectify this immediately?
  • Bittencourt
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Subscription

I have been a Spotify user for over a year and I LOVE it! I just noticed today that my last few charges are doubled from what I typically pay. How do I fix this? I am a college student and it said I receive the app for a cheaper price.

  • Casual Listener
  • I have been a Spotify user for over a year and I LOVE it! I just noticed today that my last few charges are doubled from what I typically pay. How do I fix this? I am a college student and it said I ...
  • Maxim
  • Spotify Star
  • 325 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 325 Views
  • 3 replies
  • 0 likes

Studentenrabatt funktioniert nicht

Hallo,ich zahle jetzt seit 5 Monaten schon die 9,99e, obwohl ich Studentin bin! Das regt mich extrem auf. Wenn ich auf "Zahlungsmethode ändern" gehe, steht dort, dass ich 4,99€ zahlen muss. Trotzdem wird mir jeden Monat der doppelte Preis abgebucht. ...

  • Newbie
  • Hallo, ich zahle jetzt seit 5 Monaten schon die 9,99e, obwohl ich Studentin bin! Das regt mich extrem auf. Wenn ich auf "Zahlungsmethode ändern" gehe, steht dort, dass ich 4,99€ zahlen muss. Trotzde...
  • Maxim
  • Spotify Star
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes

FIXED! No email with link for device password for connection to onkyo

I just upgraded my account to premium to use spotify with an Onkyo AVR, but there is no email being sent with the link to create a passwort.What is going wrong? SOLUTION:THE EMAILS FROM SPOTIFY WERE RETAINED AUTOMATICALLY BY MY GERMAN EMAIL PROVIDER ...

  • Music Fan
  • I just upgraded my account to premium to use spotify with an Onkyo AVR, but there is no email being sent with the link to create a passwort. What is going wrong?    SOLUTION: THE EMAILS...
  • 1225328878
  • Casual Listener
  • 7065 Views
  • 11 replies
  • 0 likes
  • 7065 Views
  • 11 replies
  • 0 likes

Lost my iphone, can't log in with new iphone

Good day,i've lost my iphone. However, when i tried to log in on my new iphone.It's says login failed. How to resolve this issue?

  • Newbie
  • Good day, i've lost my iphone. However, when i tried to log in on my new iphone. It's says login failed. How to resolve this issue?
  • hudsoncollins
  • Regular
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

TOTALLY FRUSTRATED USER TRYING TO CONTACT SPOTIFY

I have spent an amount of time trying to log into my account which I am a premium subscriber. If I don't receive an answer and resolution to my situation I will have no alternative than to cancel the account. I now have another account setup as instr...

  • Casual Listener
  • I have spent an amount of time trying to log into my account which I am a premium subscriber. If I don't receive an answer and resolution to my situation I will have no alternative than to cancel the...
  • foreveryoung694
  • Newbie
  • 352 Views
  • 3 replies
  • 0 likes
  • Account
  • 352 Views
  • 3 replies
  • 0 likes

Conta fake

Alguém usou o e-mail da minha mulher para criar uma conta do Spotify. Ela descobriu quando foi tentar criar sua conta pela primeira vez. Usaram o e-mail dela, mas não foi ela quem fez. O que fazer? Ela quer criar uma conta, mas essa conta fake está a...

  • Casual Listener
  • Alguém usou o e-mail da minha mulher para criar uma conta do Spotify. Ela descobriu quando foi tentar criar sua conta pela primeira vez. Usaram o e-mail dela, mas não foi ela quem fez. O que fazer? E...
  • Bittencourt
  • Spotify Star
  • 1695 Views
  • 3 replies
  • 1 likes
  • 1695 Views
  • 3 replies
  • 1 likes

Buying Premium during free trial after trial over no subscription for me but for family there is

I recently started at seven day free trial for premium. We decided as a family to purchase the family package while I was still on the trial. The trial ended and now when I look at my account it says free and does not let me download or choose the so...

  • Casual Listener
  • I recently started at seven day free trial for premium. We decided as a family to purchase the family package while I was still on the trial. The trial ended and now when I look at my account it says...
  • Hubo
  • Community Legend
  • 264 Views
  • 1 replies
  • 1 likes
  • 264 Views
  • 1 replies
  • 1 likes

Need login for using spotify streaming on home theatre. My account is setup using facebook.

I login using my facebook login. My new home theatre system allows for spotify streaming but I need a standard username and password to login. Is there a way for me to login without using facebook?

  • Newbie
  • I login using my facebook login.  My new home theatre system allows for spotify streaming but I need a standard username and password to login.  Is there a way for me to login without using...
  • Hubo
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • Login
  • 159 Views
  • 1 replies
  • 0 likes

Change username

How can I change my username?

  • Newbie
  • How can I change my username?
  • Hubo
  • Community Legend
  • 223 Views
  • 2 replies
  • 0 likes
  • 223 Views
  • 2 replies
  • 0 likes

Multiple accounts only one with Premium can you switch which account has Premium

My daughter has multiple accounts that are Free. She added Premium to one but not the one she wanted to add it to. Is there a way to either merge the accounts or switch which one has Premium?

  • Newbie
  • My daughter has multiple accounts that are Free. She added Premium to one but not the one she wanted to add it to. Is there a way to either merge the accounts or switch which one has Premium?
  • Hubo
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Student discount "cant confirm I'm student"

I am trying to sign up with my student discount but it can't confirm. I've tried looking if I need a sheerID account or what but I can't make sense of their website.

  • Newbie
  • I am trying to sign up with my student discount but it can't confirm. I've tried looking if I need a sheerID account or what but I can't make sense of their website.
  • Maxim
  • Spotify Star
  • 2306 Views
  • 1 replies
  • 0 likes
  • 2306 Views
  • 1 replies
  • 0 likes

give me my money back

I tried to apply for the student discount three times your denied my transaction but yet you took the money out of my account and still made me pay for the subscription but you didn't give me the services I want my money back I'm not playing give me ...

  • Newbie
  • I tried to apply for the student discount three times your denied my transaction but yet you took the money out of my account and still made me pay for the subscription but you didn't give me the ser...
  • Maxim
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Connecting to iPod Nano

I am trying to put spotify on my iPod Nano. I've read the articles on how to do it and when you plug your iPod in it should appear down the left hand side where your playlists etc are. Mine does not appear at all and does not pop up with a box asking...

  • Newbie
  • I am trying to put spotify on my iPod Nano. I've read the articles on how to do it and when you plug your iPod in it should appear down the left hand side where your playlists etc are.  Mine doe...
  • Hubo
  • Community Legend
  • 742 Views
  • 1 replies
  • 0 likes
  • 742 Views
  • 1 replies
  • 0 likes

Unsubscribe

Premium trial wont work on my phone so I tried to unsubscribe. It wont let me unsubscribe like its gonna manipulate me into future payments for service Im not receiving. IM GONNA SUE THESE **bleep**ERS!!@ **bleep** Spotify

  • Regular
  • Premium trial wont work on my phone so I tried to unsubscribe. It wont let me unsubscribe like its gonna manipulate me into future payments for service Im not receiving. IM GONNA SUE THESE **bleep**E...
  • YeeahDaja
  • Newbie
  • 396 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 396 Views
  • 3 replies
  • 0 likes

Can't login and someone's been using my account.

Changed the password, logged everybody out, and read the read first thread. So went to sign in using my account, worked on the website but on the app it says I need to sign in through Facebook. I have yet to put a Facebook account on my spotify. Assu...

  • Casual Listener
  • Changed the password, logged everybody out, and read the read first thread. So went to sign in using my account, worked on the website but on the app it says I need to sign in through Facebook. I hav...
  • MohawkLogan
  • Casual Listener
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 177 Views
  • 1 replies
  • 0 likes

Payment Details not showing up

When I go to my supscription status it says my account will automatically renew. I want to cancel because I don't want to get charged again. My payment details will not show up and there is no cancel button anywhere.

  • Regular
  • When I go to my supscription status it says my account will automatically renew. I want to cancel because I don't want to get charged again. My payment details will not show up and there is no cancel...
  • Smoothy
  • Newbie
  • 892 Views
  • 5 replies
  • 2 likes
  • Subscription
  • 892 Views
  • 5 replies
  • 2 likes