Re: Vodafone UK / Spotify premium - family memebership

Hi - Can this Vodafone Premium account also become a family account? It would be ideal if it could.

• jjloveheart1
• Newbie
• Hi - Can this Vodafone Premium account also become a family account? It would be ideal if it could.
• 2016-11-29 12:06:27 PM
• 2016-11-29 1:17:57 PM
• Maxim
• Spotify Star
• 187 Views
• 1 replies
• 0 likes

Fiz o pagamento mas não ativaram minha conta premium.

Fiz o pagamento(27/11/2016) para ativar minha conta Premium.. O valor foi descontado no meu cartão de crédito; já desinstalei o aplicativo várias vezes e nada; apaguei o cache; verifiquei em minhas duas contas e nada... Não sei o q fazer, como faço p...

• Moni06
• Casual Listener
• Fiz o pagamento(27/11/2016) para ativar minha conta Premium.. O valor foi descontado no meu cartão de crédito; já desinstalei o aplicativo várias vezes e nada; apaguei o cache; verifiquei em minhas d...
• 2016-11-28 11:31:16 PM
• 2016-11-29 1:10:31 PM
• Bittencourt
• Spotify Star
• 294 Views
• 5 replies
• 0 likes

Can't log in (mac)

I recently made an account on spotify through facebook. I am able to log in on the website, but when I attempt to log in using the spotify mac app, it says login failed. I have changed the facebook password twice.

• TellowKrinkle
• Newbie
• I recently made an account on spotify through facebook.  I am able to log in on the website, but when I attempt to log in using the spotify mac app, it says login failed.  I have changed th...
• 2012-03-17 3:54:16 AM
• 2016-11-29 1:09:50 PM
• stepvda
• Casual Listener
• 1793 Views
• 6 replies
• 4 likes

ERRO NA CONFIRMAÇÃO DE PAGAMENTO

Boa tarde, recebi um e-mail informando que o pagamento da conta do meu spotify não estaria funcionando, ou seja, que não efetuei o pagamento, sendo que paguei a conta do meu cartão dia 09/JUN/16.

• Leonardoaraujo
• Newbie
• Boa tarde, recebi um e-mail informando que o pagamento da conta do meu spotify não estaria funcionando, ou seja, que não efetuei o pagamento, sendo que paguei a conta do meu cartão dia 09/JUN/16.
• 2016-06-20 7:08:15 PM
• 2016-11-29 1:08:13 PM
• atanielm
• Newbie
• 315 Views
• 2 replies
• 0 likes
• Account
  Premium

how to change your payment to gift cards

• jianni2
• Newbie
• 2016-11-29 12:37:34 PM
• 2016-11-29 12:42:35 PM
• Maxim
• Spotify Star
• 193 Views
• 1 replies
• 0 likes

I'm not recognized as a Premium user

Well, last week I take advantage of Family Plan and I got a subscription for me and my family. I got to subscribe my account on the laptop. However, I can't login as a Premium user in my phone.What could have happen in order not to be recognised as a...

• luiste_98
• Newbie
• Well, last week I take advantage of Family Plan and I got a subscription for me and my family. I got to subscribe my account on the laptop. However, I can't login as a Premium user in my phone. What...
• 2016-11-29 12:30:04 PM
• 2016-11-29 12:42:21 PM
• carl_harris
• Roadie
• 132 Views
• 1 replies
• 0 likes
• Premium

my familymember doesn't get the invitationmail for my premiumaccount

I mailed two of my familymembers to join my familyaccount. One dit got the mail, but an other one just doesn't get the mail?What is wrong with his mail?

• Vero128
• Casual Listener
• I mailed two of my familymembers to join my familyaccount. One dit got the mail, but an other one just doesn't get the mail? What is wrong with his mail?
• 2016-11-28 11:59:45 AM
• 2016-11-29 12:31:48 PM
• Maxim
• Spotify Star
• 255 Views
• 5 replies
• 0 likes

bought e-card for friend in another country and cannot be redeemed

Hi, I bought a gift to a friend that lives in another country and he cannot redeem his voucher. "the code you've entered is invalid for your country" How can I give this gift to my friend? Thank you

• francesco5
• Newbie
• Hi,   I bought a gift to a friend that lives in another country and he cannot redeem his voucher.   "the code you've entered is invalid for your country"   How can I give this gi...
• 2016-11-29 11:05:59 AM
• 2016-11-29 11:31:10 AM
• timmieschaap
• Composer
• 301 Views
• 1 replies
• 0 likes
• Account
  Premium

Money was taken off my card but still no premium

On 11/26/2016 spotify took $9.99 from my card and still won't let me access premium... very unhappy with the service as of now. It is now the 28th.. this is bull**bleep**.

• Gabbyandchannin
• Newbie
• On 11/26/2016 spotify took $9.99 from my card and still won't let me access premium... very unhappy with the service as of now. It is now the 28th.. this is bull**bleep**.
• 2016-11-29 6:26:00 AM
• 2016-11-29 11:29:35 AM
• timmieschaap
• Composer
• 120 Views
• 1 replies
• 0 likes

Just availed premium but moving to another country next month

Hi i just availed spotify premium for 3 months using Globe telecom in PH but im moving to another country next month will that affect my premium subscription like for example when i arrive at the country that im moving in will i lose my premium subcr...

• prapsingh0012
• Casual Listener
• Hi i just availed spotify premium for 3 months using Globe telecom in PH but im moving to another country next month will that affect my premium subscription like for example when i arrive at the cou...
• 2016-11-25 7:22:58 AM
• 2016-11-29 11:10:34 AM
• crematedman
• Community Legend
• 227 Views
• 3 replies
• 0 likes

Account name

Hi!I logged onto my account on an old friends laptop a while back ago. Now, every time I go to my Spotify, her name pops up with a picture of her, but it is still under my name. There is new music playlist, etc etc, and for some reason it won't rever...

• moniquebrianne
• Casual Listener
• Hi! I logged onto my account on an old friends laptop a while back ago. Now, every time I go to my Spotify, her name pops up with a picture of her, but it is still under my name. There is new music ...
• 2016-11-28 10:40:16 PM
• 2016-11-29 10:39:38 AM
• crematedman
• Community Legend
• 269 Views
• 3 replies
• 0 likes

TAX INVOICE-GST FOR AUSTRALIA

i get charged $17.99 for family subscription each month. My September 2016 invoice showed GST 10% $1.64 and then October 2016 and November 2016 both show VAT 0% $0.00. my country is set to Australia so i have no idea why my invoices have changed but ...

• gilstonfour
• Newbie
• i get charged $17.99 for family subscription each month. My September 2016 invoice showed GST 10% $1.64 and then October 2016 and November 2016 both show VAT 0% $0.00. my country is set to Australia ...
• 2016-11-29 4:17:24 AM
• 2016-11-29 7:31:16 AM
• Maxim
• Spotify Star
• 7133 Views
• 1 replies
• 0 likes
• Account
  Subscription

Updated credit card info-but same service?

Hi. I just updated my account info, as I am trying to close my old bank account. I want my monthly payments to be drawn from the new account. I think that I accomplished that on your website. But then I received an email from you welcoming me to Spot...

• SallyBananas
• Newbie
• Hi. I just updated my account info, as I am trying to close my old bank account. I want my monthly payments to be drawn from the new account. I think that I accomplished that on your website. But the...
• 2016-11-29 6:27:53 AM
• 2016-11-29 7:29:13 AM
• Maxim
• Spotify Star
• 127 Views
• 1 replies
• 0 likes
• Account

I already paid two times this month

A have a family membership and this month i already paid twice and again I have spotify free

• Carlos_hdez18
• Newbie
• A have a family membership and this month i already paid twice and again I have spotify free
• 2016-11-29 6:14:11 AM
• 2016-11-29 7:19:26 AM
• Jerrysplace
• Newbie
• 200 Views
• 1 replies
• 0 likes

I cannot remove it from my music

I cannot delete the song.See the videoIt's not only on mobile, I tried it on mac too."Dude just remove the song !"https://youtu.be/V7-yOt8pc6g

• felixtfl
• Casual Listener
• I cannot delete the song. See the video It's not only on mobile, I tried it on mac too. "Dude just remove the song !" https://youtu.be/V7-yOt8pc6g
• 2016-11-28 3:32:22 AM
• 2016-11-29 5:35:36 AM
• felixtfl
• Casual Listener
• 194 Views
• 2 replies
• 0 likes

Double Billing

I tried to sign up for Spotify using the student selection but couldn't get verified after entering the payment information. So, I resubscribed under the $0.99 for 3 month and then $9.99 each month thereafter. I looked at my statement today, and was ...

• sydneydekan
• Newbie
• I tried to sign up for Spotify using the student selection but couldn't get verified after entering the payment information.  So, I resubscribed under the $0.99 for 3 month and then $9.99 each m...
• 2016-11-29 4:31:33 AM
• 2016-11-29 4:45:05 AM
• LordRollin
• Community Legend
• 291 Views
• 2 replies
• 0 likes

Lost premium account

I had to reset my phone and now I can't log on to my Spotify premium account which I'm paying for. Can you help me get back into that account with all my playlists?

• user-removed
• Visitor
• I had to reset my phone and now I can't log on to my Spotify premium account which I'm paying for. Can you help me get back into that account with all my playlists?
• 2016-11-28 12:04:15 AM
• 2016-11-29 4:30:25 AM
• LordRollin
• Community Legend
• 128 Views
• 1 replies
• 0 likes

Refund Process

I was unaware that I had two premium accounts running so I am canceling one. I can't figure out how to get a refund from my canceled account. Where do I go to find that information?

• rubyaldrich
• Newbie
• I was unaware that I had two premium accounts running so I am canceling one. I can't figure out how to get a refund from my canceled account. Where do I go to find that information?
• 2016-11-28 12:36:55 AM
• 2016-11-29 4:23:08 AM
• LordRollin
• Community Legend
• 165 Views
• 1 replies
• 0 likes

Two payments on my Visa credit card

Hello.Does anyone know how to contact Spotify to let them know that 2 payments has been credited on my Visa Credit Card on the same month (october 2016) ? I don't see anything on their website.Thanks,Ron

• Ron64
• Newbie
• Hello. Does anyone know how to contact Spotify to let them know that 2 payments has been credited on my Visa Credit Card on the same month (october 2016) ? I don't see anything on their website. Th...
• 2016-11-29 3:59:09 AM
• 2016-11-29 4:19:21 AM
• LordRollin
• Community Legend
• 144 Views
• 1 replies
• 0 likes