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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9376 Views
  • 3 replies
  • 9 likes
  • Security
  • 9376 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 485255 Views
  • 979 replies
  • 111 likes
  • Account
  • 485255 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211789 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211789 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121472 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121472 Views
  • 72 replies
  • 12 likes

Brazilian paying U$7.99 for seven months now

I have been charged U$ 7.99 for my premium access for the past seven months.With this money converted to BRL I'd be able to pay for 15 months or so.I'm really frustrated, and cancelling my subscription right away.

  • Newbie
  • I have been charged U$ 7.99 for my premium access for the past seven months. With this money converted to BRL I'd be able to pay for 15 months or so. I'm really frustrated, and cancelling my subscr...
  • kbrooksc
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • Other
  • 201 Views
  • 1 replies
  • 0 likes

Old account conntected to facebook

I have an old account that i created with spotify that used my facebook and since then i've created a new profile thats premium and not connected to my facebook. My problem is that i'm unable to connect my new account to facebook because it keeps say...

  • Newbie
  • I have an old account that i created with spotify that used my facebook and since then i've created a new profile thats premium and not connected to my facebook. My problem is that i'm unable to conn...
  • kbrooksc
  • Community Legend
  • 256 Views
  • 1 replies
  • 1 likes
  • Account
  • 256 Views
  • 1 replies
  • 1 likes

Free subscription and been charged

I am on the free subscription and have logged into my account which verifies that I am on the free subscription however I have been charged £9.99 for spotify premium which I am confused about. Please help.

  • Casual Listener
  • I am on the free subscription and have logged into my account which verifies that I am on the free subscription however I have been charged £9.99 for spotify premium which I am confused about. Please...
  • KatesHere
  • Community Legend
  • 278 Views
  • 3 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 278 Views
  • 3 replies
  • 0 likes

Payment/ Student Discount questions

I have signed up for the free trial, and I am a student so i was planning on using spotify premium after the free trial through the student discount. ( My account is associated with my student email). When i signed up for the free trial, my account w...

  • Newbie
  • I have signed up for the free trial, and I am a student so i was planning on using spotify premium after the free trial through the student discount. ( My account is associated with my student email)...
  • kbrooksc
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 250 Views
  • 1 replies
  • 0 likes

I cancelled premium long ago but can now see It's still active and I've been charged for many months

So I signed up for Premium and enjoyed it until I decided to cancel my subscription about 3 months ago. Without checking my bankstatement I assumed this was the case. I then recently got an email saying my payment has failed (I moved coutry and empti...

  • Newbie
  • So I signed up for Premium and enjoyed it until I decided to cancel my subscription about 3 months ago. Without checking my bankstatement I assumed this was the case. I then recently got an email say...
  • bursttplaylists
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • Premium
    Security
    Subscription
  • 193 Views
  • 1 replies
  • 0 likes

99 cent deal with giftcard

I just signed up for spotify the first time through facebook about 10 minutes ago. I receieved a 10 dollar gift certificate for christmas and also activated premium with that. It now says my account expires January 31st 2015? I don't get it. What hap...

  • Newbie
  • I just signed up for spotify the first time through facebook about 10 minutes ago.   I receieved a 10 dollar gift certificate for christmas and also activated premium with that.   I...
  • gretchenderose
  • Casual Listener
  • 2719 Views
  • 4 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 2719 Views
  • 4 replies
  • 1 likes

Husband can't join family subscription

Hubby has a premium account. I created a family account subscription for both our daughters to be able to listen to their music offline so sent an invite to him but it said he couldn't join because he wasn't in the same country as me... We live in th...

  • Newbie
  • Hubby has a premium account.  I created a family account subscription for both our daughters to be able to listen to their music offline so sent an invite to him but it said he couldn't join bec...
  • 12125585787
  • Newbie
  • 333 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 333 Views
  • 1 replies
  • 0 likes

Payment taken twice

I Don't know why but two amounts are being taken from my account each month. I only use Spotify on my phone and have one account. This is a mess up your end and would like to be reimbursed for the excess money you have taken from my account. I have b...

  • Newbie
  • I Don't know why but two amounts are being taken from my account each month. I only use Spotify on my phone and have one account. This is a mess up your end and would like to be reimbursed for the ex...
  • KatesHere
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 220 Views
  • 1 replies
  • 0 likes

Storage

Hi everyone! I'm having a problem and I'd really appreciate it if someone could help me. I recently upgraded my account to premium and when I started to download music, it's automatically storaged in my mobile memory, instead of my SD CARD. As I don'...

  • Newbie
  • Hi everyone! I'm having a problem and I'd really appreciate it if someone could help me. I recently upgraded my account to premium and when I started to download music, it's automatically storaged in...
  • KatesHere
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • Premium
  • 181 Views
  • 1 replies
  • 0 likes

Solved!! 3 months for 1 fee?

Will Spotify have another deal like this any time soon?

  • Newbie
  • Will Spotify have another deal like this any time soon?
  • KatesHere
  • Community Legend
  • 239 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 239 Views
  • 1 replies
  • 1 likes

Over Charged

For 3 months I've been trying to add the student discount. Recently I was charged 2 times in the same month for premium and then charged 2 times with the student discount. I love Spotify I just can't handle all of these extra charges.

  • Newbie
  • For 3 months I've been trying to add the student discount. Recently I was charged 2 times in the same month for premium and then charged 2 times with the student discount. I love Spotify I just can't...
  • KatesHere
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 176 Views
  • 1 replies
  • 0 likes

Accident Choosing A Plan

I accidentally chose student and it charged me the 5.40 but I never got premium. I need tech support

  • Newbie
  • I accidentally chose student and it charged me the 5.40 but I never got premium. I need tech support
  • KatesHere
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Subscription
  • 203 Views
  • 1 replies
  • 0 likes

Lost e-mail and forgot password

Is there any other way to recover my account? I lost my e-mail account and forgot the password to spotify.

  • Newbie
  • Is there any other way to recover my account?   I lost my e-mail account and forgot the password to spotify.
  • MattSuda
  • Spotify Star
  • 222 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 222 Views
  • 2 replies
  • 0 likes

play 1 song n then goes blank

When updated, it will only play 1 song n then goes blank, I have to either skip to the next song or turn off ñ turn back on for it to play. Is anyone else having this problem and what can I do to solve the problem(s)?

  • Casual Listener
  • When updated, it will only play 1 song n then goes blank, I have to either skip to the next song or turn off ñ turn back on for it to play. Is anyone else having this problem and what can I do to sol...
  • Jason
  • Spotify Legend
  • 288 Views
  • 3 replies
  • 0 likes
  • Other
  • 288 Views
  • 3 replies
  • 0 likes

A Complaint

So I am disappointed - and I didn't know where to write it except for here. So, I have been using Spotify for a while now, and just recently decided I wanted to get Premium again. But last time, I used just the normal Spotify. So this time I was like...

  • Casual Listener
  • So I am disappointed - and I didn't know where to write it except for here.     So, I have been using Spotify for a while now, and just recently decided I wanted to get Premium again. &nb...
  • Jason
  • Spotify Legend
  • 292 Views
  • 4 replies
  • 0 likes
  • Other
  • 292 Views
  • 4 replies
  • 0 likes

Display Name for Account is Showing Wrong, please help!

We connected this account to a Facebook page not knowing that it would cause the display name to change. We need it to change back! Please help!

  • Casual Listener
  • We connected this account to a Facebook page not knowing that it would cause the display name to change. We need it to change back! Please help! 
  • uCatholic
  • Casual Listener
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
  • 163 Views
  • 1 replies
  • 0 likes

Why Spotify is **bleep**

I have trusted Spotify with my money and with my music library, I am now abroad and every song I have downloaded and made available offline dissapeard and came back onto my iPhone but none of it is downloaded, my phone is now trying to download some ...

  • Newbie
  • I have trusted Spotify with my money and with my music library, I am now abroad and every song I have downloaded and made available offline dissapeard and came back onto my iPhone but none of it is d...
  • Jason
  • Spotify Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
  • 158 Views
  • 1 replies
  • 0 likes

Maxis Subscription Issues

Hi , i am an Maxis One Plan 158 user , i would like to upgrade my existing free spotify account created via facebook , and it has an error that says : Error , Sorry , this Spotify account is already tied to a Maxis number. Please try another or creat...

  • Newbie
  • Hi , i am an Maxis One Plan 158 user , i would like to upgrade my existing free spotify account created via facebook , and it has an error that says : Error , Sorry , this Spotify account is already ...
  • Jason
  • Spotify Legend
  • 673 Views
  • 1 replies
  • 0 likes
  • Account
  • 673 Views
  • 1 replies
  • 0 likes

so I've moved to Australia

So I've moved to Australia and I can't log in to change my country settings as I didn't realise I could only use Spotify abroad for 14 days.starting to get really annoyed as I'm paying for a service I'm not receiving. Is there a number I can call to ...

  • Newbie
  • So I've moved to Australia and I can't log in to change my country settings as I didn't realise I could only use Spotify abroad for 14 days. starting to get really annoyed as I'm paying for a servic...
  • Jason
  • Spotify Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • Premium
  • 256 Views
  • 1 replies
  • 0 likes

Gift Card Purchase

I'm trying to purchase a gift card, but I can't figure out what format to use for the delivery date. I tried MM/DD/YYYY as it shows in the example, but it returns Invalid Format. That's the same response I get for any format I try. Can someone help??...

  • Newbie
  • I'm trying to purchase a gift card, but I can't figure out what format to use for the delivery date.  I tried MM/DD/YYYY as it shows in the example, but it returns Invalid Format.  That's t...
  • Jason
  • Spotify Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 273 Views
  • 1 replies
  • 0 likes