Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I have a paid Spotify account. I've installed Spotify on my laptop, desktop and now also iPad. On my Laptop, Desktop it plays normally, but on the iPad it however still plays ads in between the songs. Why? Is there a maximum of devices you can use it...
My premium account on my laptop isn't accessable on my I-pad or Android? How do I sync premium to all devices? Any assistance will be appreciated.
My visa card has been chared for just over a year and i just now noticed it.... need help asap. -this account only shows 'free trial' service -i do not have any other account and im being charged. -i have submitted a 'ticket' or w/e you guys call em....
So I'm about to delete my facebook account, but I want to keep my Spotify tied to my current email address, I originally signed up for Spotify via Facebook. Here is what I have done so far and my problem, I logged into Facebook, changed my email addr...
i paid for a premium subscription but when i downloaded and installed spotify i logged in as facebook user and its still showing as free version can anyone help please!!
I want to delete my account but its linked to facebook and the email i used doesnt exist anymore.
I tried to log in, but there was a failure because according to Spotify my country does not match the one set in my profile. It didn't say which country it thought i was in, though. I checked my profile: it says I'm in the USA. That's where I am. So....
Somehow my girlfriend's Facebook account ended up linked to my Spotify profile. So I disconnected my Spotify from Facebook and reconnected it to my Facebook. So now my correct photo shows up on my desktop Spotify app but my name is still wrong. I've ...
I have seen multiple threads on this and have removed the facebook connection in the Preferences tab. My profile list me but I still see my wife's facebook name in the right corner and the mobile version. We tried re-installing, rebooting, etc. I als...
How to change my playlist to offline
I'm following some artists, and I thought those artists would have a place in the Playlist section or something, but I don't see them anywhere. If they don´t show up anywhere, what does "follow" mean then?
Hi, my premium account stopped working. Was online yesterday via mobile and it worked as usual. Used sonos today and it said i have no premium account, I re registered @ sonos, didn't help. Account settings say i have spotify free. Then I checked my ...
Hello, I'm using Spotify Premium for about a year. I never hab problems but a few days ago my Spotify App (IOS) played advertisment and didn't allow me skipping titles. So I think the app thinks I'm a free user. So I started my PC. But same here - I ...
Howdy, I signed up for Spotify a very long time ago, and at one point, my account was pretty locked down - not public/findable to others. Those options seem to have disappeared, however, and now my husband is unable to share songs with me because the...
I had a similar situation and I need to reset all devices on my account including when offline. Sorry for the redundancy.
Sorry could you log me off all my accounts... Thank you
Since around one week my premium account doesn't work anymore. I didn't change something at the payment conditions or somewhere else and my account information is still on premium account. Nevertheless the premium functions don't work anymore and I g...
Your company is the most difficult, annoying company to get in touch with. I just upgraded back to premium and it was working for a little bit after, and now it doesn't allow me to do anything except for the free options. Frustrated
Could you reset everything for me please? All the devices offline. My ex is using my spotify so yea sorry and thanks
I'm Italian and I don't know why my country is set on USA. And when I go on spotify account they don't allow me to change USA in Italy Spotify has stopped to work to me because they think that I'm abroad and so I can have just 14 days (finished). How...