Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9046 Views
  • 1 replies
  • 9 likes
  • Security
  • 9046 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 482158 Views
  • 979 replies
  • 111 likes
  • Account
  • 482158 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210920 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210920 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120934 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120934 Views
  • 72 replies
  • 12 likes

UPGRADE

I need help I am tryng to Upgrade from free to Premium. Using my MasterCard (Net+).. card no: 5415.9220. 48xx xxxx I use correct code. Exp. date is 04/14... its credit on my Mastercard account... It will still not be accepted..??? why:::??? Ohter pos...

  • Casual Listener
  • I need help I am tryng to Upgrade from free to Premium. Using my MasterCard (Net+).. card no: 5415.9220. 48xx xxxx  I use correct code. Exp. date is 04/14... its credit on my Mastercard acco...
  • Liam
  • Community Legend
  • 360 Views
  • 2 replies
  • 0 likes
  • 360 Views
  • 2 replies
  • 0 likes

Payment question

Hi everyone, If I have activated the 1 month free premium account. After this month they send me a mail which ask me a renewal of the account and after that I pay, Or they automatically take money?

  • Newbie
  • Hi everyone, If I have activated the 1 month free premium account. After this month they send me a mail which ask me a renewal of the account and after that I pay, Or they automatically take money?
  • Liam
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Solved!! Inactive e-mail address set to default

I recently deleted one of the email addresses attached to my Facebook, as the address is inactive and no longer accessible. My Facebook and Spotify accounts are linked, and upon trying to obtain a Spotify username and password to link my account to m...

  • Casual Listener
  • I recently deleted one of the email addresses attached to my Facebook, as the address is inactive and no longer accessible. My Facebook and Spotify accounts are linked, and upon trying to obtain a Sp...
  • Sarinafaye
  • Casual Listener
  • 1825 Views
  • 6 replies
  • 0 likes
  • 1825 Views
  • 6 replies
  • 0 likes

account.

@David wrote: Hello everyone, I'm David, one of the moderators here on the Spotify community. We're here to create a great place for all your Spotify needs -another place to create playlists with friends, tell us about things you want, and help other...

  • Newbie
  • @David wrote: Hello everyone,   I'm David, one of the moderators here on the Spotify community. We're here to create a great place for all your Spotify needs -another place to create play...
  • David
  • Spotify Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Poor randomization

I've signed up for the Preimoum service as I want to listen to music on the go. I used to have a Last.fm paid subscription, but had let that go, as it wouldn't serve up the music I asked for. The other *big* reason I'm paying for Sporify, is so that ...

  • Regular
  • I've signed up for the Preimoum service as I want to listen to music on the go. I used to have a Last.fm paid subscription, but had let that go, as it wouldn't serve up the music I asked for. The o...
  • user-removed
  • Not applicable
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Solved!! 30 day trial

I signed up to use the 48 hour trial on my iPhone, but then I realized there was an option for the 30 day free trial. I put in my info for the 30 day free trial but my phone still says I have like 45 hours left. Will the 30 day free trial kick in whe...

  • Casual Listener
  • I signed up to use the 48 hour trial on my iPhone, but then I realized there was an option for the 30 day free trial. I put in my info for the 30 day free trial but my phone still says I have like 45...
  • Peter__
  • Community Legend
  • 857 Views
  • 7 replies
  • 0 likes
  • 857 Views
  • 7 replies
  • 0 likes

Solved!! Spotify still using Facebook...?

I love Spotify, but I want to keep that to myself. So I unlinked Facebook, but now after a few months I get a notification in Spotify saying one of my Facebook friends is now also using Spotify? Why is Spotify still connecting to my FB account? Also,...

  • Casual Listener
  • I love Spotify, but I want to keep that to myself. So I unlinked Facebook, but now after a few months I get a notification in Spotify saying one of my Facebook friends is now also using Spotify? &n...
  • meahtenoha
  • Spotify
  • 790 Views
  • 13 replies
  • 0 likes
  • 790 Views
  • 13 replies
  • 0 likes

Play a certain artist?

I have unlimited and I'm trying to play a certain artist. Is this possible? I do t want to hear the random artists it chooses just the one I want to hear.

  • Newbie
  • I have unlimited and I'm trying to play a certain artist. Is this possible? I do t want to hear the random artists it chooses just the one I want to hear.
  • Liam
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Solved!! Unable to pay for Premium

I've posted this in the welcome forums, then realised I should be posting here. Sorry about that! When trying to sign up to a premium account I just get a loading page that never loads anything (after selecting my payment method). I'm currently on a ...

  • Regular
  • I've posted this in the welcome forums, then realised I should be posting here. Sorry about that! When trying to sign up to a premium account I just get a loading page that never loads anything (...
  • mlundwall-dk
  • Casual Listener
  • 892 Views
  • 7 replies
  • 1 likes
  • 892 Views
  • 7 replies
  • 1 likes

lost my premium account

Hi, I tried out spotify premium for free for one month adding my credit card information. And it worked fine for one month. And after one month my credit cards was billed. But here I must have done something wrong because now when I try to login to s...

  • Casual Listener
  • Hi, I tried out spotify premium for free for one month adding my credit card information. And it worked fine for one month. And after one month my credit cards was billed. But here I must have done...
  • Sam
  • Spotify
  • 396 Views
  • 5 replies
  • 0 likes
  • 396 Views
  • 5 replies
  • 0 likes

Solved!! Spotify is charging me for a $9.99 1 month account

Hello on sunday i asked spotify to give me a refund for spotify premium , and the customer service guy replied that he would refund me the money back but as of tuesday i have not recieved it into my paypal account he or she even asked what was my pay...

  • Casual Listener
  • Hello on sunday i asked spotify to give me a refund for spotify premium , and the customer service guy replied that he would refund me the money back but as of tuesday i have not recieved it into my ...
  • Peter__
  • Community Legend
  • 1766 Views
  • 6 replies
  • 0 likes
  • 1766 Views
  • 6 replies
  • 0 likes

All playlists list when merging account with Facebook

For a few days Spotify on my android wasn't connecting to the internet for some reason which was pretty annoying so I tried reinstalling it. I have been logging in with my Facebook account since I got Spotify and have a premium account but Spotify wo...

  • Casual Listener
  • For a few days Spotify on my android wasn't connecting to the internet for some reason which was pretty annoying so I tried reinstalling it. I have been logging in with my Facebook account since I go...
  • JoshBambrick
  • Casual Listener
  • 331 Views
  • 3 replies
  • 0 likes
  • 331 Views
  • 3 replies
  • 0 likes

Can't change the location to my country

I registired my Spotify account as an account from Germany and now I wanted to get the premium version, but because I'm from Portugal, I can't change my country or pay the premium version. Any solutions?

  • Casual Listener
  • I registired my Spotify account as an account from Germany and now I wanted to get the premium version, but because I'm from Portugal, I can't change my country or pay the premium version. Any soluti...
  • meahtenoha
  • Spotify
  • 534 Views
  • 3 replies
  • 0 likes
  • 534 Views
  • 3 replies
  • 0 likes

Spotify in Italy

Hi everyone...! I'm based in London but in a month I have to come back in Italy. I would like to subscribe a Premium account but I'm not shure if Spotify is avaylable in Italy. Do you know if is it? Also Free? THX!!!

  • Casual Listener
  • Hi everyone...! I'm based in London but in a month I have to come back in Italy. I would like to subscribe a Premium account but I'm not shure if Spotify is avaylable in Italy. Do you know if is it...
  • meahtenoha
  • Spotify
  • 10176 Views
  • 16 replies
  • 0 likes
  • 10176 Views
  • 16 replies
  • 0 likes

A question regarding premium e-card

Hello. If I understand correctly an e-card from here: https://www.spotify.com/pl/get-spotify/e-card/ Is just a one-time premium for month. Right? So when I buy it for someone I won't get charged the next month when this premium ends, right? Because i...

  • Casual Listener
  • Hello. If I understand correctly an e-card from here:   https://www.spotify.com/pl/get-spotify/e-card/   Is just a one-time premium for month. Right? So when I buy it for someone I ...
  • hustlayo
  • Casual Listener
  • 250 Views
  • 2 replies
  • 0 likes
  • 250 Views
  • 2 replies
  • 0 likes

Declining my card?

I went to change the card on my profile because the old one expired and even though I have plenty of money on my debit card and it doesn't expire until 2015 it keeps getting declined. The only difference is that it is a new debt card number and expir...

  • Newbie
  • I went to change the card on my profile because the old one expired and even though I have plenty of money on my debit card and it doesn't expire until 2015 it keeps getting declined. The only differ...
  • Peter__
  • Community Legend
  • 1835 Views
  • 1 replies
  • 0 likes
  • 1835 Views
  • 1 replies
  • 0 likes

What's with the house ads on unlimited service?

I just upgraded from free to unlimited and am hearing offers to upgrade to premium service. I think that's kind of misleading. The offer says no ads - maybe it should say except for in-house promotions.

  • Newbie
  • I just upgraded from free to unlimited and am hearing offers to upgrade to premium service. I think that's kind of misleading. The offer says no ads - maybe it should say except for in-house promotio...
  • Peter__
  • Community Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Charged/Cancel

Facebook had deleted my page due to accused fake name, which it was my full birth name. Well, I can't log into spotify from that account therefore I cannot cancel my premium. I got charged on my credit card for an account that was deactivated. I have...

  • Regular
  • Facebook had deleted my page due to accused fake name, which it was my full birth name. Well, I can't log into spotify from that account therefore I cannot cancel my premium. I got charged on my cred...
  • Peter__
  • Community Legend
  • 526 Views
  • 8 replies
  • 0 likes
  • 526 Views
  • 8 replies
  • 0 likes

Solved!! Charged at the BEGINNING of the "Free" Trial!

I just registered for the one month free trial Spotify Premium, and chose Paypal as my payment method. When for some reason the payment wasn't processed at first try, I hit the Back button, and tried again. This time the payment went through. But I w...

  • Casual Listener
  • I just registered for the one month free trial Spotify Premium, and chose Paypal as my payment method. When for some reason the payment wasn't processed at first try, I hit the Back button, and tried...
  • Peter__
  • Community Legend
  • 578 Views
  • 5 replies
  • 0 likes
  • 578 Views
  • 5 replies
  • 0 likes

Offline playlists

Whilst online, does Spotify automatically play content from my HDD when playing from an offline playlist? Or does Spotify ONLY play from offline playlists when offline?

  • Visitor
  • Whilst online, does Spotify automatically play content from my HDD when playing from an offline playlist?   Or does Spotify ONLY play from offline playlists when offline?
  • Peter__
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes