Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
15 hours ago
ribezaz
Spotify Star
9263 Views
3 replies
9 likes
Security

9263 Views
3 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
4 weeks ago
g2_gdlm
Casual Listener
483930 Views
979 replies
111 likes
Account

483930 Views
979 replies
111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1211424 Views
119 replies
117 likes
Account

1211424 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-12-23 3:53:03 PM
Joan
Moderator
121151 Views
72 replies
12 likes
Account
Login
Premium

121151 Views
72 replies
12 likes

Paying for 2 accounts

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello today I was checking my bank account since I have started paying also for my little bro...

villewaltteri
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello t...
2019-12-06 7:34:50 PM
2019-12-06 8:18:35 PM
Luan
Spotify Star
398 Views
1 replies
0 likes
Account

398 Views
1 replies
0 likes

Cant sing onto family plan main account

PlanPremiumCountryCanadaDeviceiPhone 8Operating SystemiOS 10 My Question or IssueMy main account for spotify premium family plan, is my fathers and he claims he had changed the password to something and that it works on his phone. But when I try sign...

JANELLEMOZ
Visitor
Plan Premium Country Canada Device iPhone 8 Operating System iOS 10 My Question or Issue My main account for spotify premium family plan, is my fathers and he claims he had changed ...
2019-12-06 4:32:04 AM
2019-12-06 7:47:34 PM
Luan
Spotify Star
633 Views
1 replies
0 likes
Login

633 Views
1 replies
0 likes

My spotify plan changed without asking

PlanPremiumCountryTurkeyDevice( Samsung Galaxy S10)Operating System(Android Oreo, Windows 10) My Question or IssueI was previously subscribed to the student plan. I've realized that I am no longer subscribed to the student plan. I was paying for a re...

hmelihtangor
Visitor
Plan Premium Country Turkey Device ( Samsung Galaxy S10) Operating System (Android Oreo, Windows 10) My Question or Issue I was previously subscribed to the student plan...
2019-12-06 6:27:31 PM
2019-12-06 6:58:14 PM
Luan
Spotify Star
329 Views
1 replies
0 likes
Subscription

329 Views
1 replies
0 likes

Premium Family Uitgeschakeld

PlanPremiumCountryNetherlandsDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuevorige week betaald voor Premium Familyen nu is iedereen afgekoppeld tevens ik zelf en A...

rembam
Visitor
Plan Premium Country Netherlands Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Qu...
2019-12-04 10:27:41 AM
2019-12-06 6:14:55 PM
Luan
Spotify Star
458 Views
1 replies
0 likes
Account
Premium
Subscription

458 Views
1 replies
0 likes

Spotify w/ Hulu

I cannot connect my Spotify premium with Hulu it keeps telling me the page is not found when I click on the "I have a Hulu account" option

DynamicWeasel
Visitor
I cannot connect my Spotify premium with Hulu it keeps telling me the page is not found when I click on the "I have a Hulu account" option
2019-12-03 4:57:41 PM
2019-12-06 5:58:38 PM
Luan
Spotify Star
759 Views
1 replies
0 likes
Account
Premium
Subscription

759 Views
1 replies
0 likes

Music stops being played, and shows that it is being played somewhere else

PlanPremiumCountryNorway DeviceSamsung Galaxy S10+ Operating SystemWindows10 My Question or Issue:Having issues with music being stopped on my spotify account, and then I get up an indication that there is someone listening to the account. As of now,...

pessimist1
Visitor
Plan Premium Country Norway Device Samsung Galaxy S10+ Operating System Windows10 My Question or Issue: Having issues with music being stopped on my spotify a...
2019-12-06 3:23:14 PM
2019-12-06 5:46:12 PM
Luan
Spotify Star
326 Views
1 replies
0 likes
Account
Login
Security
Subscription

326 Views
1 replies
0 likes

Solved!! Can't change country

PlanFreeCountrySouth Korea DeviceiPhone XrOperating SystemWindows 10 My Question or IssueCannot change country. Have a free account and it says i cannot change unless i'm in the country. i've been here for months and still only the USA shows up when ...

user-removed
Visitor
Plan Free Country South Korea Device iPhone Xr Operating System Windows 10 My Question or Issue Cannot change country. Have a free account and it says i cannot change unless ...
2019-12-01 4:18:38 PM
2019-12-06 5:27:02 PM
user-removed
Not applicable
1078 Views
8 replies
0 likes
Free

1078 Views
8 replies
0 likes

My wrapped is just showing me playlists

PlanFreeCountryCanadaDeviceIphone 6s, and PCOperating SystemIOS 12.3 / Windows 10 My Question or IssueMy wrapped is only showing playlists of the years, it shows 2019 2017 and 2016, but it wont show me any stats at all. I saw a similar topic but the ...

Juubileelover
Newbie
Plan Free Country Canada Device Iphone 6s, and PC Operating System IOS 12.3 / Windows 10 My Question or Issue My wrapped is only showing playlists of the years, it shows 2019 2017 an...
2019-12-06 5:56:45 AM
2019-12-06 10:10:32 AM
wtfichigo
Casual Listener
1215 Views
1 replies
1 likes
Account
Free
Other

1215 Views
1 replies
1 likes

Payment charged against paypal account

PlanPremiumCountryAustraliaDeviceAndroid, Win 10Operating SystemAndroid, Win 10 My Question or IssueMy account has been set to debit my credit card, however for the last 3 months I'm continuing to receive charges against my paypal account. This is wh...

DRUSKA
Newbie
Plan Premium Country Australia Device Android, Win 10 Operating System Android, Win 10 My Question or Issue My account has been set to debit my credit card, however for the last 3 mo...
2019-12-05 11:31:10 AM
2019-12-06 7:00:41 AM
OneByBoo
Roadie
333 Views
1 replies
0 likes
Account

333 Views
1 replies
0 likes

Gehackt account

Mijn account is gehackt. Ik heb mijn wachtwoord gewijzigd, maar onwetend heb ik een betaald abonnement en is mijn playlist e.d verpest met muziek die ik absoluut niet wil luisteren. Hoe kom ik van deze ongewenste muziek af? Wie is er verantwoordelijk...

HermanBos
Casual Listener
Mijn account is gehackt. Ik heb mijn wachtwoord gewijzigd, maar onwetend heb ik een betaald abonnement en is mijn playlist e.d verpest met muziek die ik absoluut niet wil luisteren. Hoe kom ik van de...
2019-12-05 3:06:47 PM
2019-12-06 6:55:25 AM
OneByBoo
Roadie
1582 Views
1 replies
0 likes
Account

1582 Views
1 replies
0 likes

Facebook email adress doesn't change

Hi, A couple of months ago I changed my Facebook email adress. My Spotify email adress, however, never changed. I cannot log in into my old email adress any more and all communication of Spotify (including the helpdesk) goes via my old emailadress. D...

Tycho63
Visitor
Hi, A couple of months ago I changed my Facebook email adress. My Spotify email adress, however, never changed. I cannot log in into my old email adress any more and all communication ...
2019-12-05 11:37:41 AM
2019-12-06 6:50:28 AM
OneByBoo
Roadie
562 Views
1 replies
0 likes
Account

562 Views
1 replies
0 likes

Changing profile picture

PlanPremiumCountryPolandDevicePCOperating SystemWindows 10 My Question or Issue I have my spotify account created using facebook, until now i could change my profile picture, but now when i click change and i upload picture it changes but when i clos...

qcky
Visitor
Plan Premium Country Poland Device PC Operating System Windows 10 My Question or Issue I have my spotify account created using facebook, until now i could change my profile p...
2019-12-05 8:13:45 PM
2019-12-06 2:34:38 AM
user-removed
Not applicable
631 Views
4 replies
1 likes
Account

631 Views
4 replies
1 likes

Superuser Contribution Family premium

PlanPremium Family CountryPortugal DeviceHuawei P20 LiteOperating SystemaAndroid EMUI 9.1My Question or IssueI access my profile and try to manage the family members page and it doesn't load up. I've tried it on several devices, browsers, on incognit...

gudonorbas
Casual Listener
Plan Premium Family Country Portugal Device Huawei P20 Lite Operating Systema Android EMUI 9.1 My Question or Issue I access my profile and try to manage the family membe...
2019-11-28 1:23:13 AM
2019-12-06 1:53:00 AM
gudonorbas
Casual Listener
547 Views
4 replies
0 likes
Account
Premium

547 Views
4 replies
0 likes

Superuser Contribution Will doing a "clean reinstallation" reset/wipe my Spotify Wrapped 2019 data?

PlanPremiumCountryUsaDeviceMacbook, Iphone 6sOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy name on Spotify is currently my facebook name and i would prefer it to be my username. I disconnected facebook but the name is...

danch981
Visitor
Plan Premium Country Usa Device Macbook, Iphone 6s Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My name on Spotify is currently my facebook name...
2019-08-17 10:33:08 PM
2019-12-05 2:50:34 PM
Petya
Community Legend
3554 Views
2 replies
0 likes
Account

3554 Views
2 replies
0 likes

Link Spotify to new Facebook account

PlanPremiumCountryNetherlands Device(iphonexr)Operating System(iOS) My Question or Issue I created my account with Facebook, so my user id is super weird, I created new facebook account, changed the password for Spotify so I don't link with old faceb...

olko
Casual Listener
Plan Premium Country Netherlands Device (iphonexr) Operating System (iOS) My Question or Issue I created my account with Facebook, so my user id is super weird, I cre...
2019-12-04 2:13:37 PM
2019-12-05 1:39:58 PM
olko
Casual Listener
615 Views
2 replies
0 likes
Account
Login
Premium
Security
Subscription

615 Views
2 replies
0 likes

Hacked account via customer support?

Hello, My account was hacked a few days ago.The hacker made a Paypal payment on my account. So he received a Paypal receipt.To recover an account via customer support, you must send a PayPal receipt.Is it possible that he uses this way to recover my ...

b3ez
Casual Listener
Hello, My account was hacked a few days ago. The hacker made a Paypal payment on my account. So he received a Paypal receipt. To recover an account via customer support, you must send a Pa...
2019-12-04 10:43:50 AM
2019-12-05 10:33:46 AM
Maxim
Spotify Star
481 Views
1 replies
0 likes
Account
Security

481 Views
1 replies
0 likes

Enrolled in Wrong Subscription

Hello. I'm having trouble with my Spotify Premium account. My account page currently says I'm enrolled in a Spotify Premium Family Plan. I wish to be enrolled in a Premium Student Account, and was under the impression that I had been for a while. Eve...

matthewlee8
Visitor
Hello. I'm having trouble with my Spotify Premium account. My account page currently says I'm enrolled in a Spotify Premium Family Plan. I wish to be enrolled in a Premium Student Account, and w...
2019-12-05 6:19:16 AM
2019-12-05 6:54:24 AM
OneByBoo
Roadie
381 Views
1 replies
0 likes
Account

381 Views
1 replies
0 likes

Problem with subscription

I've got a problem with my subscription. I wanna start a premium student account and every time I try this, it says that I already had a free version and I need to start to pay. It's not true (I verified in the payment list) but even if I'm willing t...

Leowhatt
Visitor
I've got a problem with my subscription. I wanna start a premium student account and every time I try this, it says that I already had a free version and I need to start to pay. It's not true (I veri...
2019-12-03 3:49:20 PM
2019-12-05 5:44:28 AM
DanielTham
Composer
630 Views
1 replies
0 likes
Premium

630 Views
1 replies
0 likes

Solved!! Family Accounts Not Working on GoogleHome

PlanPremium/FamilyCountryUSA DeviceGoogle Home My IssueI`m trying to add multiple spotify family users to my music accounts in Google Home. It works for me (primary account owner) and one family member (my wife). When I try to add the other family me...

MadDog1
Regular
Plan Premium/Family Country USA Device Google Home My Issue I`m trying to add multiple spotify family users to my music accounts in Google Home. It works for me (primary ...
2019-03-22 8:39:15 PM
2019-12-05 5:19:04 AM
musicmixer
Casual Listener
15144 Views
8 replies
2 likes
Account

15144 Views
8 replies
2 likes

My username is being displayed as a random string of letters and numbers for 2 week now

PlanMy premium plan expired but the problem was started while I had premiumCountryBrazilDevice(all devices)Operating System(all systems) My Question or IssueMy Spotify name is being displayed in all of my devices and even in my friend's devices as a ...

Schweppesmen
Regular
Plan My premium plan expired but the problem was started while I had premium Country Brazil Device (all devices) Operating System (all systems) My Question or Issue My Spotify name i...
2019-12-05 1:37:42 AM
2019-12-05 2:11:42 AM
KossB
Roadie
458 Views
1 replies
1 likes
Account

458 Views
1 replies
1 likes

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