Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9047 Views
  • 1 replies
  • 9 likes
  • Security
  • 9047 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 482242 Views
  • 979 replies
  • 111 likes
  • Account
  • 482242 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210925 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210925 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120939 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120939 Views
  • 72 replies
  • 12 likes

Superuser Contribution The short Url´s doesn´t seem to work? I created it through sptfy.com.

My short url to spotify doesn´t work, it was created through sptfy.com, but i can´t reach that page neither. It has been like this for two days now.

  • Visitor
  • My short url to spotify doesn´t work, it was created through sptfy.com, but i can´t reach that page neither. It has been like this for two days now.
  • crybabbyy
  • Visitor
  • 9062 Views
  • 5 replies
  • 1 likes
  • 9062 Views
  • 5 replies
  • 1 likes

Superuser Contribution Spotify logging me out on computer app

Ok, so I use a Chromebook, and have the Spotify app installed. The app keeps on logging me out randomly and not letting me log back in. I have uninstalled and reinstalled the app, but it still will not let me in. I have multiple accounts that I know ...

  • Newbie
  • Ok, so I use a Chromebook, and have the Spotify app installed. The app keeps on logging me out randomly and not letting me log back in. I have uninstalled and reinstalled the app, but it still will n...
  • Joan
  • Moderator
  • 309 Views
  • 1 replies
  • 1 likes
  • Account
    Login
  • 309 Views
  • 1 replies
  • 1 likes

Kicked out of my account

Plan = FamilyFree/PremiumCountry My Question or Issue Dear Spotify, First I would like to say that I find it odd that you have to login in order to post something in this community. My problem is that i cannot login into my account, so now I had to c...

  • Casual Listener
  • Plan = Family Free/Premium Country     My Question or Issue   Dear Spotify,   First I would like to say that I find it odd that you have to login in order to post somethi...
  • Lsmartin
  • Visitor
  • 1125 Views
  • 4 replies
  • 0 likes
  • Account
  • 1125 Views
  • 4 replies
  • 0 likes

subtitles or karaoke for deaf people

What is best for deaf people to use and what does it cost?

  • Visitor
  • What is best for deaf people to use and what does it cost?
  • Maxim
  • Spotify Star
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Changin country in profile

Hi My account does not allow me to change country. Its set to USA I need to change it back to Mexico...Any ideas? PlanPremiumCountryMexico / USA

  • Visitor
  • Hi  My account does not allow me to change country. Its set to USA  I need to change it back to Mexico... Any ideas?   Plan Premium Country Mexico / USA     &nbs...
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • Account
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution можно ли вернут деньги за подписку?

мне взломали аккаунт и поменяли подписку с 4.99$ до 7.99$, меня никто не уведомлял про снятие деняг, можно ли как-то вернуть их?

  • Visitor
  • мне взломали аккаунт и поменяли подписку с 4.99$ до 7.99$, меня никто не уведомлял про снятие деняг, можно ли как-то вернуть их?
  • Аяла
  • Visitor
  • 878 Views
  • 2 replies
  • 0 likes
  • 878 Views
  • 2 replies
  • 0 likes

Solved!! Micro cuts

PlanPremiumCountrySpain, Greece DevicePíxel 8aOperating SystemAndroid 14 My Question or IssueSpotifySince the last update, it listens with quite annoying micro cuts and even many times it stops completely, but when I look in the application, the time...

  • Casual Listener
  •   Plan Premium Country Spain, Greece    Device Píxel 8a Operating System Android 14   My Question or Issue Spotify Since the last update, it listens with quite anno...
  • Luan
  • Spotify Star
  • 420 Views
  • 3 replies
  • 0 likes
  • Premium
  • 420 Views
  • 3 replies
  • 0 likes

New bank card (Monzo), so card declined, but then payment taken?!

I'm really confused, I have a new bank card and my old one has been cancelled. In my banking app I have a message to say payment declined due to a new card being issued. Which makes sense...but then the payment to Spotify has immediately left my acco...

  • Visitor
  • I'm really confused, I have a new bank card and my old one has been cancelled. In my banking app I have a message to say payment declined due to a new card being issued. Which makes sense...but then ...
  • Billy-J
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium duo not working on app

I started the free trial of premium duo and it is working fine on the other account added and on the web player for the host account, but the host account on the app is still shown as a free account. I have tried logging back in, double checked that ...

  • Casual Listener
  • I started the free trial of premium duo and it is working fine on the other account added and on the web player for the host account, but the host account on the app is still shown as a free account....
  • Joan
  • Moderator
  • 1027 Views
  • 8 replies
  • 1 likes
  • 1027 Views
  • 8 replies
  • 1 likes

money refund

PlanPremiumCountryKazakshtanDeviceIphone 14 pro, home pcOperating Systemios 17, windows 10 My Question or IssueHello, i really need help, today spotify debited 4,99$ for my premium subscription, but i didn`t noticed that the time of 3 months free sub...

  • Newbie
  •   Plan Premium Country Kazakshtan Device Iphone 14 pro, home pc Operating System ios 17, windows 10   My Question or Issue Hello, i really need help, today spotify debited 4,99$ ...
  • Luan
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 248 Views
  • 1 replies
  • 0 likes

Can't find my recent account

Plan Free Country Korea or Indonesia Device iphone13 Operating System iOS 17.5.1 My Question or Issue Hi um... Today I opened the Spotify app and then a screen with some phrases about Spotify Premium popped up and I was not able to see my account... ...

  • Visitor
  • Plan Free Country Korea or Indonesia Device iphone13 Operating System iOS 17.5.1   My Question or Issue Hi um... Today I opened the Spotify app and then a screen with some ph...
  • Luan
  • Spotify Star
  • 277 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 277 Views
  • 2 replies
  • 0 likes

Solved!! My Currency Problem

PlanFreeCountryUSADevice(iPhone 15)Operating System(iOS 17.5.1) My Question or IssueI Came back from Canada and for some reason my currency to buy premium is stuck as CAD when it should be USD can someone help please

  • Regular
  • Plan Free Country USA Device (iPhone 15) Operating System (iOS 17.5.1)   My Question or Issue I Came back from Canada and for some reason my currency to buy premium is stuck as CAD whe...
  • Luan
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 287 Views
  • 1 replies
  • 0 likes

Can't change my country / can't update my bank details

Hi, I tried to update my bank details with a credit card (french bank account) Unfortunately, when I tried to update my bank details, I've got a red pop up sayin that my bank account doesn't match with my country. I'm not allowed to change my country...

  • Visitor
  • Hi, I tried to update my bank details with a credit card (french bank account)  Unfortunately, when I tried to update my bank details, I've got a red pop up sayin that my bank account doesn't m...
  • Maxim
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 225 Views
  • 1 replies
  • 0 likes

Spotify linked to old college account

Hi. My spotify account is linked to an old college account that i can no longer access. I was logged out and do not have my password saved. I don’t know to access my account Plan/PremiumCountryusaDeviceIphoneOperating System(iOS 10, Android Oreo, Win...

  • Visitor
  • Hi. My spotify account is linked to an old college account that i can no longer access. I was logged out and do not have my password saved. I don’t know to access my account 😞 Plan /Premium Count...
  • Luan
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 188 Views
  • 1 replies
  • 0 likes

Change country linked free account

PlanFree/PremiumCountry Device(Samsung Galaxy 20) My Question or IssueI started my premium membership lonftime ago. It was a gift from my sister to our family. Back then we lived in Chile. Years passed I live in Italy, Spain and now Hungary. My finan...

  • Casual Listener
  • Plan Free/Premium Country   Device (Samsung Galaxy 20)   My Question or Issue I started my premium membership lonftime ago. It was a gift from my sister to our family. Back then we ...
  • Luan
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify randomly play music from the same chinese artist the same time everyday

hi, my account start playing songs from one chinese artist at the same time (3:54pm UTC+7) everyday for the past 4 days in a row now, and I'm not sure why.Yes, I already change password.Yes, I've checked nobody has controlled over what music I've pla...

  • Regular
  • hi, my account start playing songs from one chinese artist at the same time (3:54pm UTC+7) everyday for the past 4 days in a row now, and I'm not sure why. Yes, I already change password. Yes, I'...
  • Howcouldyou
  • Casual Listener
  • 22376 Views
  • 160 replies
  • 32 likes
  • Account
    Security
  • 22376 Views
  • 160 replies
  • 32 likes

Profile mapping to soundcloud

PlanPremiumCountryCanadaOperating SystemWindows 11 My Question or IssueHello,My song on SoundCloud was distributed, but is not showing up under my Spotify account. How can I link my Spotify for artist account to my SoundCloud?

  • Visitor
  • Plan Premium Country Canada Operating System Windows 11   My Question or Issue Hello, My song on SoundCloud was distributed, but is not showing up under my Spotify account. How can I li...
  • Luan
  • Spotify Star
  • 919 Views
  • 1 replies
  • 0 likes
  • Other
  • 919 Views
  • 1 replies
  • 0 likes

account

PlanPremiumCountry USA DeviceSamsung Galaxy 10, Operating SystemWindows 10, My Question or IssueHi, I had a hiking accident and had to cancel all my exercise classes, for which I have a Premium account. May I suspend the Premium without losing my lib...

  • Visitor
  • Plan Premium Country USA   Device Samsung Galaxy 10,  Operating System Windows 10,   My Question or Issue Hi, I had a hiking accident and had to cancel all my exercise classe...
  • Luan
  • Spotify Star
  • 1029 Views
  • 1 replies
  • 0 likes
  • Account
  • 1029 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to change current account email to another deleted account email

PlanFree/PremiumCountryIndiaMy Question or IssueI am unable to change my current account's email address to that of another old deleted account.I have deleted another account of mine which had an email address which I wish to use in my current accoun...

  • Newbie
  • Plan Free/Premium Country India My Question or Issue I am unable to change my current account's email address to that of another old deleted account.I have deleted another account of mine which...
  • OscarDC
  • Moderator
  • 890 Views
  • 3 replies
  • 4 likes
  • Account
  • 890 Views
  • 3 replies
  • 4 likes