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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4568 Views
  • 1 replies
  • 9 likes
  • Security
  • 4568 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 464853 Views
  • 976 replies
  • 111 likes
  • Account
  • 464853 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205517 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205517 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113190 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113190 Views
  • 72 replies
  • 12 likes

Superuser Contribution what on spotify costs $22

im being charged my subscription then 2 weeks later getting charged again for $22 for the past couple of months

  • Visitor
  • im being charged my subscription then 2 weeks later getting charged again for $22 for the past couple of months
  • Joan
  • Moderator
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Can I have my name (or at least my email) mentionned on my receipt ?

Hi,As explained in the title, I'd like to generate a receipt with my name or at least my email on it. I need it to get a refund for my company. In the existing receipt nothing can link the receipt to me. It is a generic receipt.Kind regards

  • Casual Listener
  • Hi, As explained in the title, I'd like to generate a receipt with my name or at least my email on it. I need it to get a refund for my company. In the existing receipt nothing can link the receipt ...
  • Scarlanat
  • Newbie
  • 418 Views
  • 3 replies
  • 0 likes
  • 418 Views
  • 3 replies
  • 0 likes

Superuser Contribution Audiobook says time used up when it is not

PlanPremium familyCountryCanada Device Samsung Galaxy s20 feOperating System My Question or IssueI am trying to listen to audiobooks but it says i havw used the 15 hours which i have not and when i search the time i have used it says the same ( 0 hou...

  • Newbie
  •   Plan Premium family Country Canada   Device  Samsung Galaxy s20 fe Operating System     My Question or Issue I am trying to listen to audiobooks but it says i h...
  • Not applicable
  • 1753 Views
  • 17 replies
  • 0 likes
  • Other
    Subscription
  • 1753 Views
  • 17 replies
  • 0 likes

Superuser Contribution Old Email Address

I just got a new phone and trying to log-in to Spotify but it looks like the password I had attached to my Mac isn't correct anymore. I still have access to my spotify account on my old phone, but not to my new phone or computer.I don't believe the A...

  • Visitor
  • I just got a new phone and trying to log-in to Spotify but it looks like the password I had attached to my Mac isn't correct anymore. I still have access to my spotify account on my old phone, but no...
  • FarrelAtmadja
  • Visitor
  • 316 Views
  • 2 replies
  • 0 likes
  • Account
  • 316 Views
  • 2 replies
  • 0 likes

My dad was trying to cancel the premium thing for your account, but he acci

but he accidentally I guess raise my data on my account. I was an aware of this. I really lost like abut he accidentally I guess raise my data on my account. I was a aware of this. I really lost like a whole lot of songs in there like freshman year a...

  • Visitor
  • but he accidentally I guess raise my data on my account. I was an aware of this. I really lost like abut he accidentally I guess raise my data on my account. I was a aware of this. I really lost like...
  • Maxim
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Superuser Contribution My music stops playing after 9 seconds, why?

I recently updated & redownloaded the app. It still will only play the first few seconds of the song. Not sure what’s going on

  • Visitor
  • I recently updated & redownloaded the app. It still will only play the first few seconds of the song. Not sure what’s going on
  • Joan
  • Moderator
  • 861 Views
  • 7 replies
  • 6 likes
  • 861 Views
  • 7 replies
  • 6 likes

I accidentally logged out my guest Spotify account

I accidentally logged out my guest Spotify account but I have the username how can I recover that id, i haven't connected that account to any emails or number

  • Visitor
  • I accidentally logged out my guest Spotify account but I have the username how can I recover that id, i haven't connected that account to any emails or number
  • Maxim
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Spotify took my money but I don't get Premium

I payed my brother's account, and everything was good. But when I tried to pay mine, Spotify said that I was already taked that promotion (I was not), but it took my money! I was paying for both (but individually) the promotion of Spotify Premium for...

  • Regular
  • I payed my brother's account, and everything was good. But when I tried to pay mine, Spotify said that I was already taked that promotion (I was not), but it took my money!   I was paying for ...
  • Mathur
  • Casual Listener
  • 1680 Views
  • 18 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
    Unlimited
  • 1680 Views
  • 18 replies
  • 0 likes

Solved!! Being charged for an account I can't remember the login info for

I originally had my first spotify account. I broke my phone with the login info for that account. I could not remember my login information, so I created a new account. I am still being charged for the old account I can no longer access. How can I re...

  • Casual Listener
  • I originally had my first spotify account. I broke my phone with the login info for that account. I could not remember my login information, so I created a new account. I am still being charged for t...
  • Not applicable
  • 8327 Views
  • 6 replies
  • 0 likes
  • Account
    Login
  • 8327 Views
  • 6 replies
  • 0 likes

unblocked but can't add back or even access profile

Hi,We both unblocked each other (siblings lol) and neither can find the other on spotify. Once I found him through the following list of a friend, I couldn't even right click his profile, while I could do that for other profiles. Is it because the Sp...

  • Casual Listener
  • Hi, We both unblocked each other (siblings lol) and neither can find the other on spotify. Once I found him through the following list of a friend, I couldn't even right click his profile, while I c...
  • cerenbdz
  • Visitor
  • 2996 Views
  • 4 replies
  • 0 likes
  • 2996 Views
  • 4 replies
  • 0 likes

Superuser Contribution I cannot play Jam as it keeps showing "too many people in this device"

I am trying to use jam with my friends but when i try to join it keeps showing pop up "cant join right now, too many people are connected to this device." I have tried to login logout even install and reinstall the app, i clear cache, and no other de...

  • Visitor
  • I am trying to use jam with my friends but when i try to join it keeps showing pop up "cant join right now, too many people are connected to this device." I have tried to login logout even install an...
  • MihailY
  • Moderator
  • 197 Views
  • 2 replies
  • 0 likes
  • 197 Views
  • 2 replies
  • 0 likes

My profile wont show when i search it in the search bar

My profile wont show when i search it in the search bar, but i can see it in my friends following list, i have done everything, still not working

  • Casual Listener
  • My profile wont show when i search it in the search bar, but i can see it in my friends following list, i have done everything, still not working
  • Maxim
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Lost Account

I have just lost my spotify account of 2 years. PlanStudent accountCountryGhanaDeviceIphone 15Operating System(iOS 18) My Question or IssueHow do I get back my account?

  • Visitor
  • I have just lost my spotify account of 2 years.    Plan Student account Country Ghana Device Iphone 15 Operating System (iOS 18)   My Question or Issue How do I get back my...
  • Maxim
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 247 Views
  • 1 replies
  • 0 likes

How can I know the email of my account, but I am not logged in?

I have an account logged in on the TV, which has the user "[removed sensitive info]" and recently it was closed on my mobile, I wanted to try to access it again, but I don't remember the email I logged in with, If someone could help me find out what ...

  • Casual Listener
  • I have an account logged in on the TV, which has the user "[removed sensitive info]" and recently it was closed on my mobile, I wanted to try to access it again, but I don't remember the email I logg...
  • Maxim
  • Spotify Star
  • 140 Views
  • 3 replies
  • 0 likes
  • 140 Views
  • 3 replies
  • 0 likes

Solved!! Can't apply this Premium code to your account

This is a new one for me. For years, I have purchased a 12-month gift card from Sam's Club and used it to re-up my Spotify account. Spotify says my next bill will be on 7/8, so that is when my current gift card is exhausted. When I first tried to app...

  • Casual Listener
  • This is a new one for me. For years, I have purchased a 12-month gift card from Sam's Club and used it to re-up my Spotify account. Spotify says my next bill will be on 7/8, so that is when my curren...
  • Not applicable
  • 26956 Views
  • 37 replies
  • 3 likes
  • 26956 Views
  • 37 replies
  • 3 likes

Need to talk with a representative

My bank was bought out by another bank and my debit card that I use to pay by bill changed. I entered my new card in yesterday, but I still have no service. Need to talk to representative to see what is issue.

  • Visitor
  • My bank was bought out by another bank and my debit card that I use to pay by bill changed. I entered my new card in yesterday, but I still have no service. Need to talk to representative to see...
  • Luan
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

How to remove recent activity after account has been stolen

PlanPremiumDeviceALLOperating SystemALL My Question or IssueSomehow my account was stolen, even though nothing was logged into the connect account. I already remediated the issue on related accounts... BUT... I have a bunch of explicit songs that the...

  • Visitor
  • Plan Premium Device ALL Operating System ALL   My Question or Issue Somehow my account was stolen, even though nothing was logged into the connect account. I already remediated the issue...
  • Luan
  • Spotify Star
  • 87 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Security
  • 87 Views
  • 1 replies
  • 1 likes

Superuser Contribution play song from free account

Free plan, Italy, with iPhone XS I don't understand what means:choose and play any songs on mobile device, available only to selected playlist

  • Newbie
  • Free plan, Italy, with iPhone XS  I don't understand what means: choose and play any songs on mobile device, available only to selected playlist
  • Bob1234012340
  • Visitor
  • 1924 Views
  • 6 replies
  • 0 likes
  • Account
    Free
  • 1924 Views
  • 6 replies
  • 0 likes

Solved!! Unable to login

My gmail account is full and is unable to take new emails. I have forgotten the password. How will I login again?

  • Newbie
  • My gmail account is full and is unable to take new emails. I have forgotten the password. How will I login again?  
  • Luan
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • Login
  • 125 Views
  • 1 replies
  • 0 likes