"Commercial Considerations"

[Juddalice1]

Under Article 22 of the General Data Protection Regulation (GDPR), I have the right to object to fully automated processing of my personal data, especially when it produces legal effects or significantly affects me. Spotify’s recommendation system fits this description as it substantially influences my listening experience and directly affects my satisfaction as a paying customer.

I believe Spotify’s algorithm should adhere to the transparency, fairness, and accountability standards set by the GDPR. It’s essential that recommendations are based solely on my actual listening habits, free from any external commercial agreements. User satisfaction should be prioritized, with algorithms designed to offer content that reflects individual preferences without bias.

Furthermore, the inclusion of paid placements without clear disclosure raises questions about the handling of my personal data. Spotify must fulfill its GDPR obligations by ensuring that my data is processed securely and with respect for my privacy rights.

I’m requesting immediate action to address these concerns, including the implementation of a clear opt-out option for algorithmic recommendations influenced by commercial interests. I trust that Spotify, as a leader in the music streaming industry, values user feedback and is committed to providing an exceptional experience for its subscribers.

Per Article 12 of the GDPR, I expect a response to this complaint within 30 days. If these issues are not adequately addressed, I may escalate the matter to the relevant data protection authorities.

[matan1]

I am also interested in this. Please keep us updated as you hear back from Spotify. 

[Juddalice1]

Haven't gotten a reply yet.

[Juddalice1]

Still no response

[Dessi]

Hello @Juddalice1,

Apologies for the delay!

We can confirm that the relevant team will reach out to you via email with more information about your query.

Take care.

[_asha_]

I have this same question.