spotify abroad for 14 days need update even thought im not in abroad

[airzono]

Plan

Free

Country

Philippines 

Device

Poco f6 

Operating System

Android 14

Issue

I got forced logged out and I can't sign in because of the 14 days abroad thing even though Im NOT in abroad and I did not even travel I already updated my location many times.

[LeVraiSpiky]

 Pays

France

Appareil

Xiaomi Redmi Note 12 Pro

Système opérateur

Android, Xiaomi Hyper OS

Ma question ou mon problème

Bonjour, je rencontre un problème depuis hier : mon compte a été déconnecté et je ne peux plus m'y reconnecter. J'obtiens un message d'erreur indiquant que je ne peux utiliser Spotify à l'étranger que pendant 14 jours et que je dois modifier ma localisation sur Spotify.com. Le problème, c'est que je suis actuellement en France, j'habite en France et ma région est définie comme étant la France. Je suis rentré en Écosse il y a deux semaines, mais cela ne devrait pas avoir d'impact sur mes paramètres de compte depuis mon retour en France. Quelqu'un aurait-il une solution ?

[#3]

Ciao,
sto avendo un problema con l'accesso al mio account Spotify da Android. L'app mi segnala che mi trovo all'estero e quindi non mi permette di accedere, ma in realtà mi trovo in Italia.
Ho già verificato che il Paese impostato nell'account è "Italia", ho disattivato eventuali VPN, controllato l'IP (che risulta italiano), pulito cache e dati dell’app, disinstallato e reinstallato Spotify, ma il problema persiste solo su questo dispositivo.
Da iPad invece funziona perfettamente sulla stessa rete mobile.
Potete aiutarmi?

[HdjdjHdjdj]

Cela m'est déjà arrivé, tu dois aller dans les paramètres>applications>Spotify puis tu dois vider le cache et les données. Ensuite, tu dois désinstaller Spotify puis éteindre ton téléphone pendant quelques minutes. Enfin, tu rallume ton téléphone et tu réinstalle Spotify et normalement cela devrait marcher.

[Vasil]

Hey folks! Thanks for reaching out and reporting this 🙂

What we'd advise in this situation is to update your apps to the latest version. I remember seeing this a while back and updating was the resolution for most of the affected accounts. In case the issue remains after updating, we'd like to ask you to send us a few screenshots of what you're seeing on your end:

• From your Google Play Store where the app version is visible: Open the Play Store -> search for Spotify -> scroll down to 'About this app' -> scroll down to App info; version.
• A screenshot showing that the abovementioned app version is installed and up to date.
• A screenshot of your app showcasing the listed app version there.

Once we have these, we can relay them backstage and our tech folks will investigate this for you.
Many thanks in advance! We'll be on the lookout for your replies 🙌🏼

[#6]

It says i cant use spotify abroad for more then 14 days. But Ive not been in another country. On the site, in the settings, there is my country and the country that im in, but it still doesn't let me log in. Ive already tried unistanling both caches and the app

[Wo1ferz]

I encountered this problem: without knowing it, I accidentally went into Spotify with a VPN, which is why yesterday the same message appeared: "Spotify is available abroad for only 14 days". It is not possible to change the country in the account settings; I have not found any solution. I would be extremely grateful for your help.

Android, Free Plan

[UrielLara]

I'm having the exact same problem. My device is a Poco F6 running Android 14. I'm using Spotify version 9.0.34.593, which is the latest version available on the Play Store.

[edwgel]

Hi,

I am a Free User and have already change my region to the country I am in. However, Spotify still insists I am using abroad even though my region is changed.

[#10]

When i want to enter in spotify (no premium) the error sjows on the screen that tells that i cant enter because of im outside When I want to enter Spotify (not Premium) I get an error that says that I cannot be outside the country for more than 14 days. But when I go to spotify.com and change my account address the error keeps popping up.

[ugh--]

Same here, this is obviously a feeble attempt to push people to paid.