???

[Kat331]

Being charged twice a month as an individual and a family. Not cool considering our accounts keep saying we are not in the country and it won't let us log in. This seems very odd considering in losing out on $32 a month for nothing...
You guys need a real system that can actually help us get answers to our questions properly 😧😧😧

[FabianS_Bogota]

Hey @Kat331, welcome to the Spotify Community! 

If you're being charged twice every month, it's possible that you have two accounts. No worries, our Accounts team will be able to help you with this.

You'll be able to reach them on Twitter or Facebook at @SpotifyCares or via email here.

Let us know how it goes.